Energetic Restaurant Team Member remaining composed in fast-paced environments. A knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record. Very reliable and on time for shifts. Provides quickness and efficiency and everything I do.
Skills
Guest experiences
Salad and sandwich assembly
Food safety procedures
Supply restocking
Company policies and procedures
Email and phone orders
Table setting arrangements
Point of Sale (POS) system operations
Dining customer service
Food safety understanding
Price memorization
High-volume dining
Menu memorization
Safe food handling
Seating assignment preparation
Sales Techniques
Menu knowledge
Service prioritization
Experience
07/2020 to Current
Front/MiddleClubcorp Club Operations, Inc. – Chicago, IL,
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved customer complaints and escalated worsening concerns for remediation.
Increased sales by suggesting specific complementary items to customers.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Learned roles of other departments to provide coverage and keep store operational.
Promoted specific item options to drive sales and achieve add-on purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted at drive-thru window by swiftly handling cash and credit card transactions.
Refreshed inventory supplies for drink and napkin stations.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Cleaned counters and common areas to minimize spread of germs.
Upsold items to paying customers to boost shift revenues.
Collected money, made change and counted out register at end of shift.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Provided items requested by customers, including sauces and drink refills.
Trained new employees to perform duties by showing how to take and refund orders, Count the register In and out, and keeping a tidy workspace and lobby for guests.
Monitored customer movements and quickly cleared empty tables for future customers.
Entered customer food orders into computer system.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
01/2020 to 03/2020
HostessArby's, Llc – Wheelersburg, OH,
Stayed attentive to server availability and table turnover to seat guests quickly.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted guests and gathered information to seat groups or place on waitlist.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Tracked seated guests and available seating using a charting system.
Monitored dining area to assess server capacity and estimate wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped to plan and execute parties for more than 8 guests, including coordinating menus and preparing tables.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
05/2019 to 08/2019
Restaurant Team MemberArby's, Llc – Winder, GA,
Refreshed inventory supplies for drink and napkin stations.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Cleaned counters and common areas to minimize spread of germs.
Upsold items to paying customers to boost shift revenues.
Collected money, made change and counted out register at end of shift.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials and desserts to increase profits.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Led team in carrying out day-to-day tasks with customer service program in mind.
Entered customer food orders into computer system.
Sent orders to kitchen staff by computer system.
08/2019 to 09/2020
Restaurant Team MemberBraums Ice Cream And Dairy – City, STATE,
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Refreshed inventory supplies for drink and napkin stations.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Cleaned counters and common areas to minimize spread of germs.
Upsold items to paying customers to boost shift revenues.
Collected money, made change and counted out register at end of shift.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Provided exceptional service to high volume of daily customers.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Provided items requested by customers, including sauces and drink refills.
Led team in carrying out day-to-day tasks with customer service program in mind.
Entered customer food orders into computer system.
Greeted newly seated guests quickly and efficiently.
Processed customers' payments and provided receipts.
Prepared and served icream cones, sundaes, and milkshakes for customers.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Education and Training
Expected in 05/2019
High School Diploma: Matthew Road Acedemy - Grand Prarie, GPA:
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