Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing services for customers. Instruct staff on how to handle difficult or complicated sales. Train front-end Clerks and evaluate their performances. Assign employees to specific duties to ensure proper floor coverage.Perform loans, pick-ups, and change orders. Itemize and total customer merchandise , using cash register and except payment for purchases. Answer customers questions and advise on customers merchandise selection. Clean registers and assigned areas, fill supplies.
Balancing tills and preparing the nightly deposit. Ensure all daily paperwork is properly filed.
Customer Service Advisor, 04/2012 - 09/2013 Cost Cutters Hair Salon – Davenport, IA, Greet, interact, and communicate with guests. Create repeat customers by establishing trust and ensuring high satisfaction with service. Advising guests of automotive maintenance and safety needs. Master products, services, and company knowledge. Customer relations issues. Certified Top-side automotive technician. Working quickly and efficiently. Worked on feet extended periods of time in varying temperature and weather conditions.
Sales Floor Lead Assistant Manager, 2012 - 09/2013 Cost Cutters Hair Salon – De Forest, WI, Interim to managers absence. All managerial duties, including scheduling. Maintaining the sales floor in a efficient manner. Reaching and exceeding sales goals and expectations. Merchandising and Stocking of shelves and other units. Shipping and receiving procedures, including Quality Control.
Assistant Manager, 10/2010 - 11/2011 Cost Cutters Hair Salon – De Kalb, IL, Motivated an direct others to meet or exceed targeted sales goals Created and maintained, a strong customer-focused culture by driving sales through the development of the Store's Associates selling behaviors. Led by example, ensuring every guest received a positive experience. Ensured effective implementation of all visual and operational direction. Built relationships with the customers and community to ensure long-term business growth. Ensured compliance in all areas of store operations including; loss prevention, safety and Human Resources. Assisted in recruiting top-talent, developing a sales-oriented team, filling key- holder and associate positions. Developing a conducive method of communicating with other Management.
Assistant Manager, 09/2009 - 01/2011 Total System Services, Inc. – Oklahoma City, OK, Assisting the store manager in all aspects of daily shift management, including customer relations and inventory control All procedural tasks and paperwork, as well as visual merchandising. Maintaining both individual and shift sales goals Delegating the shift floor coverage Training of sales Associates (product knowledge and daily training sessions) Recruitment and hiring of sales Associates POS supervision Security and loss prevention of the store Tracking Associates sales results and coaching performance Shipments, transfers and merchandise organization Opening and closing of the store (key-holder) Sectioning of Sales Associates and delegation of tasks Driving sales goals and objectives ultimately resulting in achievement/surpassing them.
Assistant Manager, 08/1999 - 05/2009 CHAMPS SPORTS/FOOTLOCKER INC – City, STATE, All managerial responsibilities. Opening and Closing procedures of the store (Key-Holder) Ensuring customer satisfaction utilizing company policies and empathy. Excellent customer service and creating and maintaining a repeat clientele. Shipping/receiving and stocking. Visual merchandising: including floor sets and window dressing. Loss prevention and floor awareness. Delegation of sales Associates tasks and schedules. Recruitment and interviewing of possible team members. Achieving and exceeding sales goals and customer's expectations.
CSR II, 08/2007 - 2008 COACH – City, STATE, Responsible for the processing of customer activities, such as telephone and email inquiries, tracers, refunds, exchanges, and orders in a timely manner using automated and manual processes. Provide support to internal and external customers regarding order status, product availability, repair inquiries and entry of orders Direction of retail store Managers and Associates with policies and procedures Follow up on consumer repairs, orders or inquiries until resolution is achieved Participate in developing agenda/conducting weekly staff meetings as requested Cross-functional tasks between contacts-telephone calls, letters and e-mails
Education
Associate of Science: Business Management, Expected in 2000 - OAKLAND COMMUNITY COLLEGE － Auburn hills - , GPA: 2000 Associate of Science: Business Management OAKLAND COMMUNITY COLLEGE － Auburn hills, M I
Diploma: , Expected in 1996 - PONTIAC CENTRAL HS - PONTIAC, MI GPA: 1996 Diploma PONTIAC CENTRAL HS － PONTIAC, MI, US
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