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FRONT DESK REPRESENTATIVE Resume Example

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FRONT DESK REPRESENTATIVE
Professional Objective
Extremely dependable and enthusiastic individual looking for a career opportunity with Southwest Airline, where I may be able to employ my exceptional knowledge and experience in Customer Service in the Travel and Tourism Industry and my bilingual capabilities; in order to provide passengers with an enjoyable experience and to contribute in the success of the company.
Skills
  • Large cash/check deposits expert
  • Telecommunication skills
  • Strong leadership qualities
  • Hospitality expertise
  • Travel agency background
  • Strong organizational skills
  • Excellent Customer service skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • MS Office expertSafety-oriented
  • Global traveler
  • Corporate aviation
  • Team player
  • Skilled multi-tasker
  • Adaptable
  • Safety checks
  • Security checks
  • Fast learner
Summary

Highly skilled assistant front office and customer service professional with 3 years of working experience in the hospitality industry. In depth knowledge of maintaining high standards for overseeing front desk operations. Hands on experience in evaluating guest satisfaction levels and working toward continuous support.

I received my degree in Tourism Management four years ago from a Business University in Buenos Aires, Argentina. I am fluent in Spanish, English and Portuguese and conversant in German.

Experience
FRONT DESK REPRESENTATIVEJan 2014 to Jul 2014
Company Name － City
  • Duties and responsibilities: Greeted all international customers as they arrived at the reception area of the company in a courteous and professional manner.
  • Performed checking in activities and provided guests with information on hotel's services and policies.
  • Managed registration procedures by ensuring all documentation and information were completed on forms.
  • Provided guests with payment quotes and processed cash and credit card payments.
  • Provided resolutions to any kind of conflicts and guests' problems.
  • Took telephone calls and provided room occupancy rates and related information over the phone.
  • Made reservations over the telephone and in person.
  • Connected calls to staff members and took and relay messages accurately.
  • Referred guests with information on local sights and recommended attractions in the area.
  • Booked tours, excursions, activities and other hotel rooms in South America according to the guest interest and preferences.
  • Assisted guests during check out by providing them with bills and explaining billing items accurately.
  • Ensured that front desk kept clean and maintained at all times.
ADMINISTRATIVE ASSISTANT - CASHIERJan 2014 to Jan 2014
Company Name － City
  • Duties and responsibilities: Greeted all customers.
  • Assessed customer needs and responded to questions.
  • Issued receipts for purchases and orders.
  • Accepted payment from customers and made change as necessary.
  • Operated cash register with proficiency.
  • Executed cash transactions quickly and accurately.
  • Designed electronic file systems and maintained electronic and paper files.
  • Developed positive vendor relationships.
  • Cleaned and straightened work area.
  • 2013 (Aug-Dec) AEROPUERTOS ARGENTINA 2000 - BUENOS AIRES, ARGENTINA Job position: CUSTOMER SERVICE Duties and responsibilities: Assisted tourists at the airport with any kind of information about the airport, flights and airlines that they would need; in person and on the telephone.
  • Announced flight status updates and information about gate changes.
  • Booked VIP rooms and assisted VIP rooms.
  • Booked Long Period Parking rentals.
  • Handling and resolving complaints.
  • Made Hotel reservations Provided with Tourism Information.
  • Performed administrative duties by organizing, managing invoices and generating reports.
Jan 2010 to Jan 2011
Company Name － City, State
  • RENTALS TECH.
  • Duties and responsibilities:.
  • Assisted customers with skis and snowboards.
  • Checked the maintenance of rental equipment.
Education and Training
Bachelor, Tourism Management12University of Palermo － City, ArgentinaTourism Management 2 years of Amadeus Course and Practice (similar to Sabre) Grade point average: 9, 36 2008-11 San Martín Theater, Buenos Aires, Argentina Description: Drama and theater classes 2004-08 Maristas, Mac Nab Bernal, Buenos Aires, Argentina Degree: High school with accounting bachelor 5 years of Computer Programs: Adobe, Microsoft Office, Picasa, Photoshop Grade point average: 8, 40
Languages
I am fluent in Spanish, English and Portuguese and conversant in German. CORE STRENGHTS
Skills
accounting, administrative duties, Adobe, Photoshop, agency, billing, cash register, conflict resolution, credit, Excellent Customer service, CUSTOMER SERVICE, Dec, documentation, English, forms, German, inventory, leadership, Mac, managing, Microsoft Office, MS Office, 2000, Strong organizational skills, organizing, policies, Portuguese, problem solver, speaking, reception, Sabre, San, fluent in Spanish, Spanish, Telecommunication, telephone, phone
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Resume Overview

School Attended

  • University of Palermo

Job Titles Held:

  • FRONT DESK REPRESENTATIVE
  • ADMINISTRATIVE ASSISTANT - CASHIER

Degrees

  • Bachelor , Tourism Management 12

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