Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing.
Skills
A Very fast learner ,Very dependable, works great with others, hard working with strong drive to succeed.
Completing multiple task simultaneously and following through to achieve project goals while working under pressure.
Answering a high volume of incoming calls while handing in person-inquires and clients
Welcoming guests
Daily transactions review
Credit and cash payments
Automated telephone systems
Check-in and check-out procedures
Registration processing
Mail and packages
Safety and security procedures
Company policies and procedures
Outside sales representative skilled in building relationships. negotiating and closing sales, looking for a position in Customer service.
Work History
Front Desk Night Auditor ,daytime Front Desk , 06/2016 - 12/2020 St. Catherine Of Siena – Plainview, NY,
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Managed wait staff of 7, serving 16 tables daily for 3-star fine dining establishment.
Checked identification to enforce age requirement for alcoholic beverages.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Set dining tables to prepare for diverse types of events and follow strict service standards.
Bussed and reset 60+ tables per shift, working efficiently to keep dining room and work areas clean.
Prepared and submitted end-of-shift reports using pos.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Decreased customer wait times by efficiently carrying 4 plates at one time without spilling or dropping food.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Answered questions about store policies and concerns to support positive customer experiences.
Monitored guests for intoxication and immediately reported concerns to management.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Assisted with various banquet food stations, set up and service to multiple dining areas.
Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners.
Closed out cash register with 100% accuracy and prepared cashier report.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Maintained accurate cash drawer of $600 per shift.
Secretary, 05/2015 - 08/2017 REMAX DFW Associates – City, STATE,
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered and directed calls using multi-line switchboard.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Scheduled appointments and provided 10 follow-up calls to clients [Timeframe].
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Coordinated with referring facilities to meet standards for follow-up processes.
Reviewed and balanced daily bank deposits and deposit report.
Implemented paperless filing system for over 10 departments.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Provided onboarding and training for new support staff.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Entered MLS data into [Software] system and updated customer contacts,Realtor and clints information to keep records current.
Managed inventory, placed orders and handled payment for office supplies.
Managed travel arrangements for departmental executives.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Developed correspondence letters, memos and emails.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Developed and maintained current MLS spreadsheets for tracking and analysis of office data such as MLS and bored of Realtor of .
Oversaw master calendar and scheduling for 8 personnel.
Customer Service Representative, 02/2016 - 01/2017 Loves Truck Stop – City, STATE,
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cleaned Showers
Ran Lottery
Drooped Money
Ran Diesel side
Cat Scales
Made sure food was hot and Ready .
Restrooms was clean and ready to use.
Greet Customers with Welcome of (Welcome to Loves)
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers with special services, account updates and promotional options.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Helped over 100+ guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
GED: , Expected in 03/2004 - Colorado City - Colorado City, TX, GPA:
: , Expected in - Champion School of Realtors - Fort Worth, TX, GPA:
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