Front Desk Clerk Resume Example Bering Straits Native Corporation

FRONT DESK CLERK

Highlights

Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft Word, Microsoft Power Point

Experience

Front Desk Clerk
October 2013 to June 2014Bering Straits Native Corporation － San Antonio , TX

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Arrange tours, taxis, or restaurant reservations for customers.
Date-stamp, sort, and rack incoming mail and messages.

May 2012 to October 2013Bickford Senior Living － IA

Provide direct care for and interaction with individuals with mental retardation and/or developmental disabilities in residential or work settings.
Duties include assisting adults with meals, dress, personal hygiene, recreational and work related tasks.

Administrative Assistant
March 2011 to April 2014Osf Healthcare － Burlington , IL

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Learn to operate new office technologies as they are developed and implemented.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Manage projects or contribute to committee or team work.
Mail newsletters, promotional material, or other information.
Order and dispense supplies.
Conduct searches to find needed information, using such sources as the Internet.
Provide services to customers, such as order placement or account information.
Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Prepare and mail checks.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Coordinate conferences and meetings.
Take dictation in shorthand or by machine and transcribe information.
Arrange conference, meeting, or travel reservations for office personnel.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Supervise other clerical staff and provide training and orientation to new staff.

Catering Manager
January 2011 to February 2013Highgate Hotels － Peoria Heights , CO

Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Confer with staff at a chosen event site to coordinate details.
Inspect event facilities to ensure that they conform to customer requirements.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
Review event bills for accuracy, and approve payment.
Evaluate and select providers of services according to customer requirements.
Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
Plan and develop programs, agendas, budgets, and services according to customer requirements.
Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Maintain records of event aspects, including financial details.
Conduct post-event evaluations to determine how future events could be improved.
Organize registration of event participants.
Hire, train, and supervise volunteers and support staff required for events.
Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
Develop event topics and choose featured speakers.
Design and implement efforts to publicize events and promote sponsorships.
Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.

Education

High School Diploma : Jun 2006Cleveland Central Catholic HS － City, State, United States

Bachelor of Science : Education, Dec 2010Bowling Green State University － City, State, United StatesEducation

Master of Business Administration : Hospitality Management, May 2014Strayer University － State, United StatesHospitality Management

Skills

administrative, audio, bookkeeping, brochures, budgets, clerical, conferences, Negotiate contracts, Make copies, credit, make change, clients, database management, developmental disabilities, dictation, electronic mail, fax machines, filing, financial, financial operations, forms, funds, Inspect, letters, notes, materials, meetings, Microsoft Access, Microsoft Excel, Mail, Microsoft Office, office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, newsletters, office equipment, organizing, personnel, phone systems, copiers, policies, producing, progress, promotional material, promotional materials, publications, Read, Maintain records, scheduling, seminars, shorthand, spreadsheet, take messages, team work, telephone, telephones, transportation, type, word processing

Resume Overview

School Attended

Cleveland Central Catholic HS
Bowling Green State University
Strayer University

Job Titles Held:

Front Desk Clerk
Administrative Assistant
Catering Manager

Degrees

High School Diploma : Jun 2006
Bachelor of Science : Education , Dec 2010
Master of Business Administration : Hospitality Management , May 2014

Front Desk Clerk Resume Example

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