An IT Professional with 7 years of experience including 2 years of experience as a ServiceNow Administrator. Also worked as a Change Management Coordinator & System Administrator supporting Windows and VMware servers through ITIL Process using BMC Remedy and HPSM tool.
Support, administration and maintenance of ServiceNow platform and associated applications. Created new applications, modules, tables, forms, lists and fields and personalized as per requirement. Configured Business Rules, UI Policies, UI Actions, Client Scripts and ACL. Managing and administering ServiceNow users, groups, and roles. Strong Knowledge of the ITSM/ ITIL Framework including Incident, Change and Problem management. Created ServiceNow templates, reports, dashboards and activated plug-ins. Create and track Service Catalog requests, and items with variables. Excellent Verbal and written communication skills. Quick learner and ready to take up new challenges.
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