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Freelance Writer Resume Example

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FREELANCE WRITER
Summary

I offer a well-rounded background in technology, customer support, and writing for a top television entertainment company. I've worn a myriad of different hats from web server and DNS/DHCP administrator to network engineer, touching many different platforms, hardware and software including UNIX, Cisco, HTML, Citrix, Aruba, Juniper, Bind, and Solaris to name a handful. I also experience with creating technical training, managing large scale technical projects, and team collaboration and planning.

Skills
  • MS Word, Excel
  • Strong collaborative skills
  • Document management
  • Testing
  • Excellent problem solving skills
  • UNIX/LINUX
  • Project management
  • Understanding of TCP/IP protocols
  • Network operations support
  • Detail oriented
  • Organized
  • DNS/DHCP
  • Working independently
  • Strong communication skills
  • CISCO Certified Network Associate (CCNA)
  • Web content management
  • Database servers
Experience
08/2002 - 12/2016
Abbvie, Inc － Camden , NJSenior Technical Analyst

whit

10/2000 - 08/2002
Engie － Santa Barbara , CAAssociate Software Engineer • Data Mining (Clementine 6.0.2). • Development, implementation, and support maintenance of intranet portal (NT server, Oracle 8i database) • Developed code for predictive churn model (Teradata SQL 4.01) • Gathered requirements from marketing group for predictive churn model • Modeling and scoring for predictive churn model (Clementine 6.0.2) • Web development and administration of Data Warehousing Group intranet (HTML, Javascript) • Business Objects universe development (Business Objects 5, Oracle SQL 7). • Updated metadata (PowerDesigner Suite 6.0) • User support and training (Business Objects, web portal, Web Intelligence). • Data Warehouse conversion from current billing systems to Unified Data Model (Teradata)
01/1998 - 10/2000
Docgo Inc. － Beacon , NYSenior Help Desk Analyst • Performed problem management support and resolution for over 200 billing systems and platforms across AirTouch/Verizon Wireless including Oracle, UNIX, VMS, and VAX • Monitored all problem notifications and service requests • Responsible for designing and updating training documentation (PowerPoint, Word, Excel) • Updated and maintained internal support website (HTML) • Created and scheduled reports in DSS based application (Web Intelligence) • Acted as liaison between vendors and customers to solve billing and application issues • Project management support for roll out of Oracle Financials and Oracle HR to company • Assisted with pre and post implementation QA testing through all life cycle phases of the project. • Trained Support Center for commercial rollout of both Oracle Financials and HR • Performed daily quality assurance checks on all environments (UNIX and Oracle-based).
12/2016
Core Media Group － City , STATEFreelance Writer
Education and Training
2007
California State University Fullerton － City, State, USABachelor of Arts: Sociology
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Resume Overview

School Attended

  • California State University Fullerton

Job Titles Held:

  • Senior Technical Analyst
  • Associate Software Engineer
  • Senior Help Desk Analyst
  • Freelance Writer

Degrees

  • Bachelor of Arts : Sociology

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