freelance employee resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Adobe PhotoShop
  • Microsoft Suite Proficient
  • Large Format Printing
  • Traditional and Digital Printing
  • Excellent Workflow Management
  • Service-Oriented
  • Attention to Detail
  • Complex Problem Solving
  • Creative Thinking
  • Critical Thinking
  • Decision Making
  • Customer Service
  • Social Media
  • Flexible Creative Approach
  • Proactive Approach to Problem Solving
  • Inventory Management
  • Task Prioritization
  • Client Scheduling
  • Contract Preparation
  • Payment Processing
  • Verbal and Written Communication
  • Complaint Resolution
  • Time Management
  • Phone and Email Etiquette
  • Team Training
Education and Training
University of Phoenix Arizona San Francisco, Expected in 06/2010 Associate of Applied Science : Accounting - GPA :
  • Completed coursework in Accounting, Bookkeeping and writing.
Lathrop High School Fairbanks, AK Expected in 06/1991 High School Diploma : - GPA :
  • 4.0 GPA
Barton Community College Great Bend, KS Expected in : Creative writing and Bookkeeping - GPA :
Ed Napleton Automotive Group - Freelance Employee
Calumet City, IL, 05/2019 - 11/2022
  • Collaborated with clients to plan what they were needing provided and to assess the approximate time frame they were needing results.
  • Explained price and package details to customers.
  • Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
  • Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
  • Transcription for 2 separate employers and provided 100% accurate results in an extremely timely manner.
  • Data entry as a virtual administrative assistant. Scheduling of appointments, processing paperwork, as well as assisting customers over the phone or via video conference.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Conducted quality checks to verify accuracy, integrity and completeness after entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Reviewed database entries to verify regulatory compliance.
  • Proofread and edited documents to correct errors.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Exceeded quality goals to support team productivity.
  • Transcribed phone messages and managed email communications for staff members.
  • Exercised discretion in executing specific protocols based on data type and project scope, applying company policies and industry experience to create complete, useful records.
Liberty Tax Service - Certified Tax Associate
City, STATE, 05/2014 - 10/2019
  • Met with clients to gather information and discuss line item tax return components.
  • Prepared tax return documents for clients.
  • Assessed various angles of tax situations to maximize tax benefit.
  • Counseled clients on tax planning aspects by explaining laws regarding estate tax and gift tax.
  • Developed financial reports using bank statements and created personal balance sheets and net worth statements.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
Super8 - Front Desk Customer Service Representative
City, STATE, 02/2011 - 06/2014
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Alorica Inc/ Cingular Wireless - Inbound Call Center Team Lead
City, STATE, 07/2011 - 08/2013
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Mentored junior team members and managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

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Resume Overview

School Attended

  • University of Phoenix Arizona
  • Lathrop High School
  • Barton Community College

Job Titles Held:

  • Freelance Employee
  • Certified Tax Associate
  • Front Desk Customer Service Representative
  • Inbound Call Center Team Lead


  • Associate of Applied Science
  • High School Diploma
  • Some College (No Degree)

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