Extensive Experience in Staff Recruitment * Retention
Twenty-Three Years of Raising Standards through Customer Service * Operations * Team-Building Training
Exceptional Oral * Written Communication Skills
01/2007 - Current
Monument Restaurants, IncFranchise Training Manager
Trainer for all Upper and Lower Management Personnel Nationwide Responsible for Multiple Units Develop Innovative Strategies to Achieve Operational Goals and Excellence in Customer Satisfaction Oversight of all Aspects of Personnel; Recruitment, Orientation, Performance Evaluation, Progressive Discipline, and Grievance Procedures Responsible for Profit and Loss Management, Financial Projections, Inventory Control, and Vendor Relations.
01/2000 - 01/2007
San Antonio Montgomery, Texas AlabamaDirector of Operations/Area Manager
Responsible for all Facets of Successful Operations of a Multiple-Store Market.
Implemented In-House Training and Incentive Plans, Resulting in Increased Productivity Levels and Employee Satisfaction.
Oversaw Facilities Design and Layout, and the Development of Professional and Vendor Relationships in Montgomery Market.
Assisted in the Grand Opening of Twenty-Plus Stores.
01/1996 - 01/1999
Papa John's Pizza － San Antonio, TexasDirector of Training * Area Manager * General Ma
Baton Rouge, Louisiana Facilitated Sexual Harassment, Hiring and Retention, and Profit and Loss Classes for a Fifteen Store Market Co-Authored a Training Program for all Members of Management (Still Utilized Today) Managed Training on Special Projects, Operations Skills Training, and New Hire Curriculum Motivated Staff to Perform at their Maximum Potential through Team Leadership and Mentoring.
University of CaliforniaLos AngelesBachelor of Art: Business Management
HONORS AND AWARDS Awarded Manager of the Month on Six Separate Occasions * Monument Restaurants Successfully Opened the Highest Profile Store in Whataburger's Sixty Year History Highest Recorded Gross Operating Profit in Whataburger's History (Averaged 73%)