Franchise Training Manager Resume Example Monument Restaurants, Inc

FRANCHISE TRAINING MANAGER

Executive Summary

Extensive Experience in Staff Recruitment * Retention Twenty-Three Years of Raising Standards through Customer Service * Operations * Team-Building Training Exceptional Oral * Written Communication Skills

Professional Experience

01/2007 - Current

Monument Restaurants, IncFranchise Training Manager

Birmingham, Alabama

Trainer for all Upper and Lower Management Personnel Nationwide Responsible for Multiple Units Develop Innovative Strategies to Achieve Operational Goals and Excellence in Customer Satisfaction Oversight of all Aspects of Personnel; Recruitment, Orientation, Performance Evaluation, Progressive Discipline, and Grievance Procedures Responsible for Profit and Loss Management, Financial Projections, Inventory Control, and Vendor Relations.

01/2000 - 01/2007

San Antonio Montgomery, Texas AlabamaDirector of Operations/Area Manager

Responsible for all Facets of Successful Operations of a Multiple-Store Market.
Implemented In-House Training and Incentive Plans, Resulting in Increased Productivity Levels and Employee Satisfaction.
Oversaw Facilities Design and Layout, and the Development of Professional and Vendor Relationships in Montgomery Market.
Assisted in the Grand Opening of Twenty-Plus Stores.

01/1996 - 01/1999

Papa John's Pizza － San Antonio, TexasDirector of Training * Area Manager * General Ma

Baton Rouge, Louisiana Facilitated Sexual Harassment, Hiring and Retention, and Profit and Loss Classes for a Fifteen Store Market Co-Authored a Training Program for all Members of Management (Still Utilized Today) Managed Training on Special Projects, Operations Skills Training, and New Hire Curriculum Motivated Staff to Perform at their Maximum Potential through Team Leadership and Mentoring.

Education

1994

University of CaliforniaLos AngelesBachelor of Art: Business Management

Additional Information

HONORS AND AWARDS Awarded Manager of the Month on Six Separate Occasions * Monument Restaurants Successfully Opened the Highest Profile Store in Whataburger's Sixty Year History Highest Recorded Gross Operating Profit in Whataburger's History (Averaged 73%)

Resume Overview

Companies Worked For:

Monument Restaurants, Inc
Papa John's Pizza

School Attended

University of California

Job Titles Held:

Franchise Training Manager
Birmingham, Alabama
Director of Operations/Area Manager
Director of Training * Area Manager * General Ma

Degrees

Bachelor of Art : Business Management

Franchise Training Manager Resume Example

Resume Score: 70%

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