LiveCareer-Resume

founder visionary resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Passionate Goal-driven strategic leader and decisive business professional who displays a track record of success, strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance. Also an ambitious leader with comprehensive experience promoting physical and psychological benefits for personnel and encouraging sport participation. Well-versed in developing successful coaching plans and monitoring and evaluating progress of personnel while encouraging and motivational professional committed to improving team performance.

Skills
  • Proficient Leadership skills
  • CRM and Office Management Software
  • Organizational Development
  • Leadership and People Development
  • Strategic Vision
  • Effective Communicator and Public Speaker
  • Strategic Planning and Execution
  • Knowledge of cultural competency issues and methodologies
  • Knowledge of and skills using personal computer equipment and related software for Microsoft Office (PowerPoint, Word, Teams, Outlook, Excel)
  • Ability to assess clients’ needs for services and provided intervention accordingly
  • Excellent written and oral communication skills, attention to detail, computer proficiency, and ability to multitask under strict deadlines in fast-paced environment
  • Data Analytics
  • Competitive Analysis
  • Competition Preparation
  • Media Relations
  • Data Analysis
  • Customer Service
  • Attention to Detail
  • Relationship Development
  • Scouting Reports
Education and Training
Concordia University River Forest, IL, Expected in 01/2025 Ph.D. : Philosophy of Leadership - GPA :
  • Double Alumnus Spot light Recipient
Concordia University River Forest, IL, Expected in 01/2019 Master of Business Administration : Sports Management - GPA :
  • Sports Management Specialist Recipient
Concordia University River Forest, IL, Expected in 01/2017 Bachelor of Arts : Sports And Recreational Management Human Resource - GPA :
  • Human Resource Management Recipient
Experience
Monday.Com - Founder & Visionary
Chicago, IL, 06/2021 - Current
  • Identified and assessed of high school football players across the country, with particular attention given to the Metro Atlanta Area and the state of Georgia.
  • Understood and acknowledged of the ethical obligation to report on recruiting and comply with NCAA regulations.
  • Devised organizational vision, mission and foundational structure to facilitate early growth.
  • Established strategic partnerships with Clayton County, Georgia local businesses.
  • Developed operating budgets and fee-for-service recreation and sports
  • Provide leadership and vision towards developing Athletic Training Program dedicated to player development.
  • Responsible for assuring that distinctive customer service is delivered by signifying high concentration of customer focus and sensitivity.
  • Developed procedures that permitted employees to perform task required at proficient rate.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Sports trends.
  • Developed compensation, succession and benefits programs supporting organization's objectives.
  • Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
  • Manage Client interactions, marketing campaigns, and manage all social media platforms through CRM.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Analyzed operations to evaluate company performance, determining areas of potential improvement.
Bioagilytix - Customer Experience Specialist
Durham, NC, 09/2022 - Current
  • Analyze data to detect trends in consumer preferences, demands, and purchasing patterns so that businesses can base their decisions on those tendencies.
  • Discovered patterns and enhanced customer service, creating reports on customer satisfaction levels and findings from surveys or focus groups.
  • Combine marketing objectives with customer experience strategies.
  • Recognize needs of customer and act proactively to maintain positive experiences.
  • Deliver prompt and efficient customer service when handling phone, email, social media, or chat application inquiries.
  • Create reports and analyze customer feedback on product lines and new releases.
  • Track technical problems, process documentation, consumer feedback, and complaints.
  • Keep up with worthwhile trends and emerging CRM innovations.
  • Review consumer complaints and feedback to find areas for development and expansion.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Delta Airlines - Lead Customer Service Ramp Operation Specialist
City, STATE, 01/2009 - 09/2022
  • Maintain and monitor daily safety and security regulation required by Delta Air Lines, INC., F.A.A, And T.S.A.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Coached, monitored and motivated new agents to boost performance through mentoring, on-the-job training, and task delegation.
  • Mentored junior team members and managed employee relationships.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
  • Trained new employees on company customer service policies and service level standards.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Phresh Perspective Sports/ The Crush Sports Talk - Analyst
City, STATE, 03/2017 - 12/2018
  • Analyzed statistical data pertaining to specific sporting events
  • Assessed performance of sporting franchises and identify potential points of emphasis by using analytics
  • Institute editorial meetings to establish assignments, due dates, and finalizing schedules
  • Gathered information and developed perspectives about news subjects through research, interviews and observation.
  • Analyzed and interpreted news and information received from various sources to broadcast information.
  • Posted on social media sites frequently to increase news broadcast traffic.
  • Reported real-time pre- and post-game coverage of sporting events.
  • Presented local news and feature reports in public radio style on both local and national news programs.
  • Monitored daily sporting events and issues to discuss and report pertinent news.
  • Built valuable network of sports and broadcast professionals for interviews.
  • Expanded digital footprint for news operations.
  • Implemented strategies to facilitate operational efficiencies, promote cooperation and expand shared resources among newsroom.
  • Interviewed players and coaches to provide fans with team insights.
  • Cultivated relationships with sources and key figures in local area to reliably produce top-notch news coverage.
Douglas County Park & Recreation - Coach/ Program Coordinator
City, STATE, 04/2008 - 10/2008
  • Served as liaison between park or recreation administrators and activity instructors.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Observed key players and reported back to support recruitment.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Adhered strictly to rules and regulations of activities department and district.
  • Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
  • Spearheaded player scouting efforts and promoted school and program benefits to prospective players.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Accountable for completing and maintaining time and attendance forms and inventory lists
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Spoke to community groups to explain and interpret purposes, programs and policies.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Concordia University
  • Concordia University
  • Concordia University

Job Titles Held:

  • Founder & Visionary
  • Customer Experience Specialist
  • Lead Customer Service Ramp Operation Specialist
  • Analyst
  • Coach/ Program Coordinator

Degrees

  • Ph.D.
  • Master of Business Administration
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: