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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Jack of all trades worker that can find myself comfortable in most job aptitudes and situations; whether administrative, labor intensive, or in computer system support. Enthusiastic IT/Network technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of device hardware and Operating systems and training in Cisco network protocols. Motivated to learn, grow and excel in the IT field.

While still in school, I self study and obtain experience through hands on projects and real-world jobs with my existing knowledge capability and resource availability.

Education
Expected in Associate of Arts | Liberal Arts And Sciences Ulster County Community College, Stone Ridge, NY GPA:
  • Continuing education in Network Administration, Cisco
Expected in 06/2012 High School Diploma | Kingston High School, Kingston, NY GPA:
Skills
  • Strategic Planning
  • Staff Management
  • Operations management
  • Desktop Technical Support
  • Help Desk Operations
  • Mobile Device Deployment
  • Hardware and software installation
  • Virus and malware prevention
  • Technical Analysis
  • Network component installations
  • Operating system testing
  • Desktop and laptop installations
  • Troubleshooting and Diagnostics
  • Technical Support
  • Application installations
  • Security best practices
  • Peripheral Repair
  • Microsoft Office
  • Social perceptiveness
  • Professional demeanor
  • Client Service
  • Relationship building
  • Problem-solving skills
  • Sales
  • Safety and compliance
  • Labeling and boxing
  • Lifting and sorting
Work History
01/2021 to Current Founder Revolution Foods | La Mirada, CA,

Means of providing technical skills and services to the general public while obtaining real world work experience by focusing primarily on system hardware and general system/network troubleshooting. Also serves as a platform to promote and sell my custom built desktop systems. Services performed include, but not limited to:

  • Oversaw, documented, and secured all client account data and service claims
  • Perform system hardware and operational troubleshooting service on a variety of platforms and device models (desktop, laptop, AMD, Intel, Windows, Mac, iOS, Android)
  • Perform general network connectivity and troubleshooting on a variety of end devices such as printers, office workstations, commercial routers and unmanaged switches.
  • RJ45 connector outlet installation along with Cat5 and Cat6 ethernet cable splicing outlined by T-56A and T-56B standard.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied technical knowledge and expertise by building complex, custom built desktop systems to be sold via the internet.
  • Maintained credible hardware inventory to keep up with system build demand as well as to match correct hardware compatibilities for proper performance.
12/2019 to Current Loader Republic National Distributing Company | Hilton Head Island, SC,
  • Loaded and strapped shipments into place on trucks.
  • Verified contents of inventory loads against shipping papers.
  • Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
  • Reviewed shipping orders for accurate fulfillment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maintained clean and functional warehouse space throughout 5 hour shifts.
01/2018 to 09/2019 Transportation Manager Romeo Auto Group | City, STATE,
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems for all company institutions (Ford, Chevy/GMC, Kia)
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Organized records of vehicles, schedules and completed orders.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • As a third party contractor, handled all on-site IT issues including printer troubleshooting, end user network connectivity, system hardware diagnostics and upgrades, setup of new office workstations and wire management.
12/2015 to 01/2018 Media Coordinator, Sales Assistant All American Ford In Kingston | City, STATE,
  • Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Engaged social media audience by collaborating with graphic designers to develop viral content.
  • Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
  • Functioned as backup in areas of sales, support, and services.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Fielded customer questions to provide information about products, availability and pricing.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Ulster County Community College
  • Kingston High School
Job Titles Held:
  • Founder
  • Loader
  • Transportation Manager
  • Media Coordinator, Sales Assistant
Degrees
  • Associate of Arts
  • High School Diploma

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