Quality Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Enthusiastic team player with a strong work ethic and awillingness to take on added responsibility to meet tight deadlines.
certified ISO internal auditor
Auditing, corrective action, root cause analysis experience
Extensive experience developing, implementing, and maintaining policies and procedures
Exceptional interpersonal communication
Deadline-oriented and consistently meet goals
Forensic ScientistOct 2014 - Jul 2015 Virginia Department of Forensic ScienceRoanoke, VA
Performed DNA analysis on forensic samples.
Interpreted results and generated reports
with the appropriate statistical calculations.
Reviewed other analysts\' work for technical and administrative content.
Provided expert testimony in court
proceedings. Followed laboratory
policies and procedures and provided suggestions for improvements.
Worked directly with the Safety Officer to achieve CPR/AED/First Aid certification and become a member of the company first response team.
Quality Assurance Manager/Senior Forensic DNA AnalystMay 2009 - Nov 2013 DNA:SI Labs, Inc.Burlington, NC As Quality Assurance Manager:
Developed and rolled out new policies and procedures.
Spearheaded cross-functional initiative to achieveISO/IEC 17025 compliance in six months.
Performed internal audits to ensure continued compliance with accrediting body.
Initiated corrective actions with root cause analysis to eliminate protocol drift and nonconforming results.
Initiated rollout of new cloud-based document control software program for quality assurance purposes.
Trained, coached,and mentored staff to ensure smooth adoption of new policies, procedures, and equipment.
Increased clients by 100% in one year through instituting robotic systems.
As a Senior Forensic DNA Analyst:Performed DNA analysis on forensic samples in
accordance with internal procedures and contractual timelines. Interpreted results and generated detailed reports
with the appropriate statistical calculations.
Reviewed other analysts\' work for technical and administrative
content. Provided expert testimony in
Trained, coached and mentored staff to ensure accurate and uniform results.
priority, time sensitive, and specialty casework.
Strengthened company\'s business by leading implementation of a more sensitive procedure for extracting DNA from samples.
Worked directly with law enforcement clients, attorneys, and jurorsto achieve understanding of analytical results.
Exceeded company objectives with sample throughput, turn around times, multitasking capabilities, time management, and work quality.
DNA Technologist/Convicted Offender AnalystMar 2007 - May 2009 Laboratory Corporation of AmericaBurlington, NC
Performed analysis on various biological sample types for paternity and convicted offender DNA profiling.
Exceeded company objectives with personal work performance such that achieved a Pride in Performance Award.
Performed routine maintenance on critical equipment to ensure continued functionality and uniform performance.
Worked directly with human resources and supervisorsto provide an employee appreciation program increasing employee loyalty and reduce turnover.
Mass SpectroscopistAug 2000 - Mar 2007 Meritech, Inc.Reidsville, NC
Performed analysis of water, soil, and wastewater samples for semivolatile and volatile analytes utilizing mass spectroscopy coupled with gas chromatography in compliance with EPA methods and state/federal regulations.
Interpreted laboratory results and prepared detailed reports.
Operated two Hewlett-Packard GC/MS systems.
Created new revenue streams through validating new protocols to diversify services offered to clients.
Strengthened company\'s business by leading implementation of robotics for sample handling.
Reduced company expenses for equipment maintenance and repair through specialized vendor training on equipment.
non-degree program: Statistics2009 Pennsylvania State UniversityCollege Town, PA
Bachelor of Science: Biology/Classical Studies/Chemistry (minor)2000 University of North Carolina at GreensboroGreensboro, NC GPA
Graduated summa cum laude
Member of Phi Beta Kappa
Professional Development Training
ASCLD/LAB-International Internal Auditor Training
Course- Anja Einstein (Feb 4-8, 2013)
Quality Assurance Standards Auditor Training Course- online FBI Virtual
Academy (July 23, 2013)
Lean/Six Sigma Tools for Quality
Managers- Alexis Brown (Sept 19, 2012)
Ethics of Leadership and the Leadership of Ethics, Paul Voss PhD (October 25,
Hell and Back: The Ethics of Stewardship and the Stewardship of Ethics,
webinar- National Institute of Justice (Nov 30, 2011)
Additional training and workshops will
be gladly provided upon request