More than 25 years in a leadership role in the food service industry with the majority of those years in acute health care kitchens. An effective leader, skilled in enlisting support of all team members in completing tasks and reaching goals.
Certified Dietary Manager
Scheduling and labor budget experience
Kitchen management experience
Initiates process improvements
Organized and detail oriented
Effective positive leadership
Dedicated to patient satisfaction
Created spreadsheets to track budget, labor and internal patient satisfaction scores.. Both the Budget and salary worksheet were recommended for use facility wide.
Made improvements to new employee orientation packets. Implemented a follow up checklist for the Room Service area, which is expected to improve performance and retention of new staff.
Improved uniform ordering process for entire department to eliminate extra charges for orders not meeting minimum.
Developed a variety of tools used in the Room Service area to improve several processes and procedures. Tray tracker, RS work flows and the sanitation calculator would be a few examples.
Consistently excel in job performance as documented on performance reviews.
Maintained high standards of sanitation, quality and service while running a satellite kitchen during kitchen renovation.
Planned and implemented new patient menu.
Food And Nutrition Supervisor November 2008 to CurrentNorth Kansas City Hospital － North Kansas City, MO
Supervise and monitor all aspects of the Room Service area including patient floor stock, tray assembly, tray delivery, tray pick up and general clean up
Train staff in all areas possible to provide adequate staffing for each shift.
Handle all customer concerns, making changes as needed to improve customer care.
Coordinate and conduct New employee orientations
Order uniforms for entire Food Service Department. Monitor dress code for Room Service area.
Kitchen Manager September 2004 to November 2008Mid America Rehabilitation Hospital － Overland Park, KS
Led staff of fifteen employees. Interviewed, hired and trained staff in all areas of the kitchen. Scheduled staff, led monthly meetings within the department, monitored food production, sanitation and instructed how to provide consistency of service and care.
Duties required detailed knowledge of the operational activities and the regulatory requirements of the Food and Nutrition Department. Maintained tight control of finances and staffing as well as food purchasing and inventory.
Delivered high standard of customer service and satisfaction. Patient satisfaction scores consistently above industry standards. Implemented new patient satisfaction survey to further improve scores.
Diet Attendant September 1999 to September 2004Mid America Rehabilitation Hospital － Overland Park, KS
Assistant Manager September 1998 to September 1999Southern Food Service, Federal Building － Kansas City, MO
Cook Supervisor September 1989 to September 1998Mid America Rehabilitation Hospital － Overland Park, KS
First Assistant Manager August 1984 to August 1987Quik Trip Corporation － Independence, MO
Certification : Dietary Manager Course, 2007Herndon Career Center － Raytown, MO, US