Highly successful in multiple
roles within Convergys. Starting at the agent level up to operations, finances,
and client relations; each position has given me a unique insight of how the
business operates. Skilled in
multitasking through real time asks, weekly deliverables, and managing a Intraday team.
Maintaining good relationships
02/2012 to 02/2013
Floor SupportConvergys － Laredo, TexasResponsible for assisting agents on calls and also handling any escalated customer calls.
02/2011 to Current
Floor LeaderConvergys － Laredo, Texas
Currently managing a small team of Floor Assistants to help operations in their day to day and drive performance across the business. Heavily involved in several aspects of the business that have provided very good experience. I was promoted to Floor Leader from Floor Assistant after being in the role for almost 4 years.
02/2011 to 02/2012
Customer Service RepresentativeConvergys － Laredo, Texas
Education and Training
High School DiplomaUnited High School － Laredo, Texas, United States
Activities and Honors
I have traveled with Convergys to help up-train a colleague in the same role as me. Established processes, task lists, and outlined responsibilities.