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Flight Chief, TRICARE Operations & Patient Administration Resume Example

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FLIGHT CHIEF, TRICARE OPERATIONS & PATIENT ADMINISTRATION
Professional Summary
Dedicated military professional transitioning from the U.S. Air Force. Highly motivated to leverage 18 years of health service management experience to provide dedicated service in the civilian sector. 
Skills
  • TRICARE Operations: 
  • Medical recordsmanagement
  • Personnel andResourcemanagement
  • Medical Evaluation Boards  
  • Aeromedical Evacuation
  • Data and statistical analysis 
  • OPSEC/Security


  • AHLTA/Composite Health Care System (CHCS)
  • M2 (MHS Mart)
  • GIQD (DEERS)
  • Defense Travel System (DTS)
  • DMHRSi
  • Secret Security Clearance
  • Microsoft Office Suite
  • HIPAA compliance
Work History
10/2012 to 10/2013
Flight Chief, TRICARE Operations & Patient Administration35th Medical Support Squadron – Misawa Air Base, Japan
  • Led 27 member flight with oversight of 10 TOPA functional areas, provided medical services to 10K member populace
  • Oversaw medial evaluation board case management practices; streamlined tracking of cases to completion-provided 100% visibility, engaged leadership
  • Physical Evaluation Board Liaison Officer; liaised with Veterans Affairs & AFPC to ensure seamless delivery of benefits 
  • Directed $640K aeromedical evacuation & referral management programs; procured specialty/surgical care services
  • Lead Defense Travel System approver; reviewed 1.7K patient travel temporary duty orders, reconciled overdue vouchers
  • Managed 11K inpatient & outpatient records; orchestrated annual records retirement/active duty audits, amplified record availability from 96 to 99% 
  • Patient Administration Disaster Team Chief; led 15 member team through four readiness exercises, tracked and medically cleared patients
01/2012 to 10/2012
Superintendent, Resource Management60th Medical Support Squadron – Travis Air Force Base, CA
  • Managed staff of 24, $158M budget, 2.3K manpower program at Air Mobility Command's largest medical resource management office
  • Governed $8.5M government travel card (GTC) program; monitored activity of 1.5K GTCs, identified negative trends
  • Oversaw Uniform Business Office & Medical Service Accounts programs-15 accounts valued at $12M; ensured fiscal standards upheld
  • Defense Travel System approving official; sanctioned 1.8K travel orders, bolstered mission readiness/staff development for 1.4K medical personnel
  • Administered 61 Memorandums of Understanding; reinforced medical group network with external agency support services 
  •  Supervised Third Party Collection operations; recaptured $2.3M from billing other health insurance companies
  • Exercise Evaluation Team Alternate Team Chief; evaluated staff performance, provided input on exercise scenario injects
11/2010 to 01/2012
NCOIC, Outpatient Records60th Medical Support Squadron – Travis Air Force Base, CA
  • Supervised 12 military, 15 civilian, 13 volunteers in AF's 2nd largest outpatient medical records section
  • Maintained/safeguarded 100K outpatient records for 3 records rooms/51 medical services 
  • Managed service treatment record program; expedited process timeliness, beat AF standard/17 months-1st in AF Medical Service
  • Spearheaded annual outpatient audit; 7.4K medical records verified/accounted for
  • Strategized plan to support geographically separated satellite clinic; aggressively audited/purged 8K outdated records, cleared 9-year backlog in 90 days
  • Initiated record tracer process to recover missing/overdue records; reduced retrieval time from 30 to 3 days
  • Deployed as NCOIC of Patient Administration in support of Operation Enduring Freedom; audited/coded medical records of wounded warriors, oversaw patient valuable collections, generated secured readiness reports of operation status
11/2007 to 11/2008
Civilian Personnel Liaison48th Medical Support Squadron – Royal Air Force Lakenheath, England
  • Liaised directly with Ministry of Defence (MoD)/Civilian Personnel offices on behalf of 99 medical group staff members
  • Processed personnel action change requests through Defense Civilian Personnel Data System (DCPDS), posted/tracked vacant positions, hired 9 difficult to fill positions in 90 days
  • Facilitated civilian overhire packages; 6 civilians hired to backfill deployed members in support of Global War on Terror
  • Reviewed/input civilian timesheet hours for pay processing; worked with base finance to recover $2.4K in back pay for one employee
  • Authored vacant civilian position listing; distributed open job listings to inquiring applicants
  • 4A0-Health Services Management Readiness Skills Verification (RSV) Manager; ensured war-skill training for 59 staff members, scheduled briefers, monitored/reported training statistics
  • Led flight in electronic conversion of training folders in the AF Training Record (AFTR) system
NCOIC, Referral Management48th Medical Support Squadron – Royal Air Force Lakenheath, England
Aeromedical Evacuation79th Aeromedical Squadron – Andrews AFB, MD
Data Quality Analyst79th Medical Support Squadron – Andrews AFB, MD
Education
Current
BBA: Business Information Systems
Mercer University - Macon, GA
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Resume Overview

Companies Worked For:

  • 35th Medical Support Squadron
  • 60th Medical Support Squadron
  • 48th Medical Support Squadron
  • 79th Aeromedical Squadron
  • 79th Medical Support Squadron

School Attended

  • Mercer University

Job Titles Held:

  • Flight Chief, TRICARE Operations & Patient Administration
  • Superintendent, Resource Management
  • NCOIC, Outpatient Records
  • Civilian Personnel Liaison
  • NCOIC, Referral Management
  • Aeromedical Evacuation
  • Data Quality Analyst

Degrees

  • BBA : Business Information Systems

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