Seasoned Fixed Operations Director dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.
Cost reduction strategies
Budgeting and forecasting
Customer relations specialist
Startups and turnarounds background
Project planning and development
Fixed Operations Director, 01/2013 to Current Cardinal Automotive Group – Hazard, KY
Established operational objectives and work plans and delegated assignments to subordinate managers.
Reduced average contract expenses by 40% through aggressive negotiations with vendors.
Increased CSI rating to 99.72%
Service Director, 01/2010 to 12/2012 Freedom Dodge, Chrysler, Jeep, Ram/ Fiat of Lexi – Lexington, KY
Supervised a team of 40 employees including 5 advisors, 25 technicians, and various parts and support personnel.
Increased net profit by 40%
Established project control procedures such as project forecasts and cash flow projections.
Service Manager, 01/2007 to 01/2010 Boston Volvo Village – Boston, MA
Assistant Service Manager/Parts & Service Manage, 01/2000 to 01/2007 Toyota on Nicholasville/Richmond Toyota – Nicholasville, KY
Assistant Service Manager, 01/1995 to 01/2000 Star Ford at Oxmoor/Oxmoor Toyota – Louisville, KY
Service Advisor/Service Manager, 01/1987 to 01/1995 Freedom Nissan – Lexington KY/Madison, IN
United States Army/United States Army Reserves Army Ranger/Infantry - supply and recruiting. Honorable discharge, 1989 - 1999
Volvo Master Certified Service Manager Special training - AT Con Service Advisor and Service Management Special training - ARG Sales and Sales Management