finishing and formation resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Hardworking and reliable college students majoring in Criminal justice with strong ability in customer service and production. Offering interpersonal communications,Leadership, and strong attention to detail. Highly organized, proactive and punctuality with team -oriented mentality.

Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement.

  • Safety regulations compliance
  • Filing and smoothing
  • Finishing chemicals and materials
  • Assembling products
  • Blueprint reading
  • Quality control
  • Production processes analysis
  • Equipment troubleshooting
  • Tool repairs
  • Developing curriculum
  • Learning management system proficiency
  • Clinical supervision
  • Hands-on clinical instruction
  • Advising students
  • Oracle Certified Professional
  • Infrastructure planning
  • Expense analysis
  • Project coordination
  • Security improvements
  • PPE use
  • Basic Math
  • Decision-making
  • Flexible working hours
  • Reading comprehension
  • Foundational knowledge
  • Student progress analysis
12/2021 to Current
Finishing and Formation Stockx Moonachie, NJ,
  • Determined appropriate materials and supplies needed to achieve specified finishes.
  • Scheduled daily tasks and priorities for finishing team.
  • Strengthened quality control and quality assurance processes to align with customer objectives and expectations.
  • Troubleshot equipment issues and determined best courses of action for repairs.
  • Shaped materials to exact measurements for job requirements with hand tools and power equipment.
  • Anchored and braced forms to complete precise joining.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Repaired malfunctions, reassembled items and performed final tests.
  • Calibrated products to match design and operational specifications.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
01/2021 to 08/2021
Customer Service Representative Watts Water Technologies, Inc. San Diego, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Made outbound calls to obtain account information.
  • Answered incoming telephone calls to provide store, products and services information.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements for customer information.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
02/2020 to 12/2020
Assembly Worker Hca Las Cruces, NM,
  • Worked at fast and steady pace to meet production goals.
  • Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
  • Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
  • Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
  • Used hand and power tools to assemble products.
  • Read tape measures, drawings, diagrams and specifications for correct assembly.
  • Documented actions by completing production and quality forms.
  • Assembled [Type], [Type] and [Type] products securely and accurately according to blueprints and specifications.
  • Set up and operated greasing equipment to lubricate components, sub-assemblies or assemblies.
  • Completed accurate assembly work by positioning and aligning components.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Lubricated and wiped machines and tools to maintain safety and cleanliness.
  • Performed spray painting using airless, conventional and HVLP systems.
  • Practiced good safety habits and maintained clean and safe work environment.
  • Donned correct respiratory and safety gear for personal protection.
  • Utilized required safety equipment and followed refinishing procedures in compliance with OSHA guidelines.
01/2019 to 12/2019
Driver P&P Mobile Transportation City, STATE,
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Reviewed work orders to perform freight movement and deliveries.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Consulted with customers to gain feedback and improve deliveries.
  • Positioned lifting devices under or around pallets and boxes to load vehicles.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Collected payments for goods delivered or unloaded.
  • Transported clients to specified
  • destinations safely and on-time.
  • Logged deliveries, drop-off times and special conditions in [Type] system.
Education and Training
Expected in 12/2022 to to
Bachelor of Science: Criminal Justice
Fort Valley State University - Fort Valley, GA

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Resume Overview

School Attended

  • Fort Valley State University

Job Titles Held:

  • Finishing and Formation
  • Customer Service Representative
  • Assembly Worker
  • Driver


  • Bachelor of Science

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