Customer service professional with a proven track record of success in the specialty apparel industry. Seeing opportunities where I can continue to help others through which my communication, leadership, interpersonal and motivational skills can be fully leveraged to help an organization achieve its goals. Selected skill highlights include:
Experienced customer service
Track record of delivering
Strong communication skills
Ability to create order in
Ability to see other's point of view and collaborate in solving problems
Experienced in training and
Professional maturity and
Skilled in managing conflict
Skilled at continuous improvement
Strong organizational skills
Ability to solve problems creatively and efficiently
Ability to translate and apply newly learned financial concepts to day-to-day customer interactions
Financial Associate II - Tax ExemptDec 2016 to Current Company Name － City, State
Promoted to Multi-Vendor role with more clients and more complicated accounts.
Handleds retirement questions from participants as well Register advisors.
Helping participants enroll in plan
Helped our team with Customer Surveys and how to improve customer satisfaction
In charge of team regonition and
Financial Associate I - Tax ExemptAug 2016 to Dec 2016 Company Name － City, State
Responsible for assisting clients with a wide variety of retirement plans.
First month with new team and product I received call of the month and took on role of updating the teams with our stats.
Financial AssociateJan 2016 to Aug 2016 Company Name － City, State
Primary point of contact for customer inquiries regarding their 401k retirement plans.
Educate customers on complex financial principles in simplified terms.
Worked as my managers POC for my team and gave tips on how to deliver the best results.
Helped with the on boarding of new team members
Engagement award and call of the month award.
Customer Experience Leader (CEL)Feb 2015 to Jan 2016 Company Name － City, State
Responsible for assisting the leadership team in managing all aspects of the store's business, including attracting, and training Brand Ambassadors; executing store strategy; achieving key business goals, and delivering an exceptional store experience.
Contribute to driving the productivity of team to achieve store financial, revenue and expense targets.
Monitor sales to ensure labor is utilized to optimize traffic and sales generation.
Assist with implementation of product placement, marketing and promotional strategies.
Ensure team executes operational excellence by engaging customers through in service mindset.
Manage talent selection and interview process.
Responsible for developing and executing weekly schedules.
Holiday LeadDec 2014 to Feb 2015 Company Name － City, State
Elevated to Holiday Lead role in recognition of results delivered in efficiently managing store operations and exceeding apparel and credit card sales targets.
Responsible for leading receiving shipment operations and ensure product is replenished to the floor in a timely manner.
Responsible for effectively directing and balancing store labor to respond to spike sales floor needs and ship from store on-line order demand.
Brand Ambassador / Sales AssociateApr 2014 to Nov 2014 Company Name － City, State
Responsible for generating sales through quality customer engagement and communicating a compelling product message that is tailored to the customer's needs.
Responsible for selling Banana Republic's loyalty credit cards and educating customers on the benefits of becoming a loyalty card member.
Sep 2008 to Sep 2013 Company Name － City, State
Caretaker responsible for the health and well being of 3 children.
Provided tutoring, guidance and support with summer assignments.
Facilitated creative exercises with the children encouraging them to learn how to grow and express their individuality.
Maintained a smooth and efficient running household.
Transported, scheduled, coordinated and managed the children's activity, appointments and lesson plans.
Re-enforced appropriate behavior coaching the children on proper etiquette and discipline.
Sales AssociateJun 2008 to Sep 2008 Company Name － City, State
Responsible for customer service, managing financial transactions, daily register balance and inventory management.
Demonstrated quick ability to learn and gained the trust of the storeowner to run store operations independently on frequent occasions when Manager was not available.
Benefits AssistantJun 2006 to Aug 2007 Company Name
Responsible for archiving of client records, correspondence, data entry and report services.
Giving Tree Volunteer
*Volunteer at Immaculate Heart of Mary Parish Day Care
*Volunteer at McNicholas High School
Sarah Curran, p.1
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Job Titles Held:
Financial Associate II - Tax Exempt
Financial Associate I - Tax Exempt
Customer Experience Leader (CEL)
Brand Ambassador / Sales Associate
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