Construction professional bringing valuable experience from large corporate construction sites, as well as residential home repair projects. Fence builder motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Enthusiastic Sales Associate with more than 5 years' experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Customer service focus Relationship building Merchandising understanding Product knowledge Contract preparation Large money handling Multi-tasking strength Flexible schedule Strong Communication Skills Fast-Paced Retail Environment Knowledgeable in construction safety Commercial construction Start to finish home construction Understand and enjoy hard work Active Listening Skills Time Management High Energy Highest Level Of Integrity Customer Satisfaction Handles Multiple Responsibilities Responsible fencing professional knowledgeable about metal and wooden fence systems. Skilled at using equipment and tools, preparing grounds and maintaining neat work areas. Safety-driven and hardworking with a clear driving record. Effective at operating as part of a strong team to complete fencing jobs in any weather or ground condition. Remarkable work ethic, physical strength and attention to detail.
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- Used estimation skills to determine materials and labor hours required for job.
- Constructed metal, chain link and wooden fences and borders.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Measured properties and documented information.
- Completed work in different weather conditions and on diverse ground types.
- Attached rails and tension wire along bottoms of posts to form fencing frames.
- Verified vertical alignment of posts, utilizing plumb bobs and spirit levels.
- Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks.
- Identified and measured fence location to determine optimal locations to meet project requirements.
- Verified location of water lines and utilities with local officials prior to commencing any digging.
- Mixed and applied concrete in proper ratios to fill post holes for Wood and Steel fencing.
- Created postholes with appropriate equipment, including spades and posthole diggers, and backfilled holes with dirt or concrete to secure fencing.
- Marked and laid out fence lines and pole locations in accordance with work order and project specifications.
- Adhered to safety protocols and proper equipment operation for all tasks.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved profit margins by streamlining operations and workflow.
- Located and selected merchandise to verify against delivery sheet specifications.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Processed payments by accepting cash, checks and credit card payments.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Resolved customer complaints and adjusted orders.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Contacted customers prior to delivery to coordinate delivery times.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Notified customers of delays, decreasing calls to support.
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Documented all customer inquiries and comments thoroughly and quickly.
- Sold a few Hundred Thousand dollars in Pro Audio gear per year.
- Helped train multiple new hires on all basic functions of the job.
- Worked as an Operations Associate in the warehouse my first year on the job.
- Unloaded the weekly truck, processed automatics and manuals.
- Handled tax exemption forms, AR accounts, and many credit applications.
- Worked with fellow sales team members to achieve group targets.
- Negotiated and closed deals with minimal oversight.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Sold various products by explaining unique features and educating customers on proper application.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Coordinated activities with other departments to ensure quality customer service.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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Resume Overview
School Attended
- Nixa High School
Job Titles Held:
- Fence Builder
- Delivery Driver
- Sales Associate
Degrees
- High School Diploma
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