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Female Resume Example

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FEMALE
Education
Present
Masters degree: Deviance and Crime Sociology and Social Work SociologyUniversity of BucharestPrincipal subjects/occupational skills Name and type of organisation providing education Title of qualification awarded Dates Title of qualification awarded Principal subjects/occupational skills Name and type of organisation providing education Title of qualification awarded Deviance and Crime Sociology and Social Work Sociology
June 2012
BA Diploma: Sociology DatesLicensed in Sociology Deviance and Crime University of Bucharest, Faculty of Sociology and Social Work, str. Schitu Magureanu 9 , sect. 5, Bucharest Sociology Dates
Experience
07/1990
FemaleCompany Name
  • Date of birth Work experience Name and address of employer Type of business or sector Dates Occupational or position held Main activities and responsibilities Institutul National de Cercetare si Dezvoltare pentru Protectia Muncii, "Alexandru Darabont", Bucharest, Blvd.
  • Ghencea, no.
  • 35A Research.
02/2013 to 10/2014
Scientific Research Assistant
  • in the Ergonomics Laboratory Active part of the laboratory, tasked with research and development and assisting with the research papers for safety and security of working environments.
  • Participating and collecting data in the experimental and field investigations concerning the subject of the research paper.
  • Writing and editing documents, chapters and subchapters of the research papers.
  • Participating in different symposia, conferences regarding the Safety and Security in Work.
  • Collaborating with relevant personnel regarding the safety and security of work, in order to achieve the mandatory standards by authorities.
  • Indexing and updating the bibliography of the scientific papers.
  • Name and address of employer CGS Romania, Bucharest, Splaiul Independentei, no.
  • 319 B Type of business or sector Communications, BPO Dates.
07/2010 to 11/2012
Customer Care Representative
  • Occupation or position held Main activities and responsibilities Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products.
  • Respond promptly to customer inquiries Handle and resolve customer complaints Offer customer support using different software applications Providing customer support for both AOL - America-On-Line and 3 subsidiary companies (Compuserve, Netscape, and Wallmart Connect) and Sprint in the Order Support Department Being able to meet certain personal and team targets (Member satisfaction, quality, time and sales) as set by the company's management Dealing with a high volume of calls and being able to cope with various types of customers and situations thus adapting the tone, rate of speech according to the customer's needs Assessing each callers issue with time efficiency and responsibility in deciding the best course of action that needs to be taken Being up to date with all the products and services the company has to offer and determining which is more suitable for every customer Ability to establish an interpersonal report with the customer and gaining their trust when handling personal information (e.g.
  • credit card information, address, phone number) Determine charges for services requested, collect deposits or payments, or arrange for billing Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes Being up to date with all the products and services the company has to offer and determining which is more suitable for every customer On AOL I was the only person in the company that handled the Spanish Fraud Department resolving the fraud cases and following up with the customers in order to resolve those situations Key Accomplishments Highest Member satisfaction index from my team for 7 months in a row.
  • Highest retention rate for 7 months, performance indicator that helped me win the monthly sales competition.
  • Several requests for supervisor to commend on my skills and the way of resolving the customer's inquiry.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Type of business or sector Communications Dates.
06/2007 to 02/2008
  • Occupation or position held Moderator for Radio Transmissions Name and address of employer Radio Impact Rosiori de Vede Main job description and responsibilities Creating the playlist for the transmission.
  • Inviting public personalities of the county that could fit the theme of the transmission that day, usually historians or political public personalities.
  • Working with the news team in order to find the most interesting ones to broadcast them, and also taking calls during the broadcast to hear their opinion about the theme that was proposed for that day.
Personal Information
I work in team rather easily but I enjoy also to work individually. I had the opportunity of a 4 year experience of having an american teacher in my school as a volunteer with the organization "Peace Corps", which led to the development of communication skills and also I was able to adapt to multicultural environments. I have also developed organizational skills acquired through varied activities within jobs and college. Yes,B Category Page 1/4 - Curriculum vitae of Drenea-Soare Alexandra-Iulia For more information on Europass go to http://europass.cedefop.europa.eu European Communities, 2003 20060628
Languages
Philological - Intensive French language certified
Skills
AOL I, AOL, as set, billing, broadcast, interpersonal, Compuserve, conferences, credit, customer service, customer support, Drivers, editing, English, focus, French, French language, Indexing, Listening, Excel, Power Point, win, Word, Netscape, personnel, problem solving, Problem-solving, Speaking, quality, Radio, Reading, Research, Romanian, Safety, sales, scientific, Self motivated, Spanish, speech, Strategic, supervisor, phone, transmission, Type, Written
Additional Information
  • Teamwork: I work in team rather easily but I enjoy also to work individually. I had the opportunity of a 4 year experience of having an american teacher in my school as a volunteer with the organization "Peace Corps", which led to the development of communication skills and also I was able to adapt to multicultural environments. I have also developed organizational skills acquired through varied activities within jobs and college. Yes, B Category Page 1/4 - Curriculum vitae of Drenea-Soare Alexandra-Iulia For more information on Europass go to http://europass.cedefop.europa.eu European Communities, 2003 20060628
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Resume Overview

School Attended

  • University of Bucharest

Job Titles Held:

  • Female
  • Scientific Research Assistant
  • Customer Care Representative

Degrees

  • Masters degree : Deviance and Crime Sociology and Social Work Sociology
    BA Diploma : Sociology Dates

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