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Federal Background Investigator Resume Example

Resume Score: 80%

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FEDERAL BACKGROUND INVESTIGATOR
Professional Summary

Sharp-eyed Investigator with 10+ years of experience performing surveillance and investigation work. Able to work a variety of hours, including weekends and late nights. Adept at researching, analyzing, investigating and performing surveillance of suspicious activities. Knowledgeable in applicable laws, codes, and regulations. Senior Investigator and outstanding performer in misdemeanor felony investigations. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Federal and State laws..

Work History
MSM Security Services, LLC - Federal Background InvestigatorChevy Chase, Maryland10/2013 - Current
  • Investigated 1000+ cases per year, including misdemeanor felony cases
  • Completed detailed background checks using investigation skills, courthouse research Cisco databases
  • Developed standard operating procedures and documentation for current future process steps
  • Devoted special emphasis to punctuality worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Operated with high integrity, built trust, earned sustained credibility with internal external clientele
  • Controlled digital access, used confidential waste bins shredders, locked document storage cabinets to protect confidential files, reports fiscal data
Home Depot - Retail AssociateCheyenne, WY09/2015 - 04/2019
  • Offered each customer top-notch, personal service polite support to boost sales customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Used POS system to process sales, returns, online orders gift card activations.
  • Checked pricing, scanned items, applied discounts printed receipts to ring up customers.
  • Communicated accurate information about promotions, customer programs products, providing exceptional customer service driving retention.
  • Completed sales in excess of $2000 with near-zero error rate using POS system.
  • Promoted customer loyalty and consistent sales by delivering friendly service knowledgeable assistance.
  • Engaged in on-going development of personal selling skills product knowledge.
  • Helped customers locate appropriate store locations of requested products, answered questions about products and provided solutions for various issues.
  • Processed information merchandise through POS register system.
Security Consultants Group - Armed Security OfficerCheyenne, WY07/2008 - 09/2013
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
  • Completed full building grounds patrols every hour to spot and investigate concerns
  • Supported criminal investigations by collaborating fully with local law enforcement representatives
  • Responded quickly to incidents and assessed active situations for security concerns
  • Responded quickly to emergency situations, typically within 3-minutes of alarm sounding to assess and deflect issues
  • Used initiative independent judgment within established guidelines to respond appropriately to security situations
  • Wrote 100+ reports of daily activities irregularities such as property damage, theft, guest or employee accidents unusual occurrences
  • Responded to suspicious activities to investigate resolved concerns with appropriate physical or verbal techniques
  • Informed violators of applicable rules removed unauthorized individuals from premises
  • Answered alarms investigated disturbances, contacting local law enforcement personnel for escalating crises
ConocoPhillips - Retail ManagerLittleton, Colorado10/1996 - 06/2008
  • Reduced expenses by negotiating vendor contracts to eliminate waste boost cost savings
  • Oversaw employee performance, corrected problems increased efficiency to maintain productivity targets
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly employees focused
  • Trained team members in successful strategies to meet operational sales targets
  • Implemented daily operating procedures to keep store clean, adequately stocked well-organized
  • Analyzed sales data, including profit and loss statements, to compose store budget that cut costs 25%
  • Assisted in recruiting, hiring training of team members
  • Exhibited excellent people skills during interaction with employees customers
  • Recruited, hired and trained 100+ associates to develop productive team with excellent product knowledge
  • Multiplied earnings through sales goal achievement, customer service improvements commitment to team objectives
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 78%
  • Controlled store inventory and reviewed cash handling operations reports
  • Managed controllable P&L line items, including inventory, cash payroll
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues difficult customers
  • Worked closely with employees and customers to effectively manage daily operations communications
Accomplishments
  • Currently carry 3-Federal Top Secret clearances with the Department of Defense, Custom Borders Patrol, Immigration Customs Enforcement in Department of Homeland Security.
Skills
  • Accurate documenting
  • Background checks
  • Proficiency in detailed evidence investigations
  • Reporting and investigating
Education
05/1967Central High SchoolCheyenne, WYHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • MSM Security Services, LLC
  • Home Depot
  • Security Consultants Group
  • ConocoPhillips

School Attended

  • Central High School

Job Titles Held:

  • Federal Background Investigator
  • Retail Associate
  • Armed Security Officer
  • Retail Manager

Degrees

  • High School Diploma

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