Federal Background Investigator Resume Example MSM Security Services, LLC

FEDERAL BACKGROUND INVESTIGATOR

Professional Summary

Sharp-eyed Investigator with 10+ years of experience performing surveillance and investigation work. Able to work a variety of hours, including weekends and late nights. Adept at researching, analyzing, investigating and performing surveillance of suspicious activities. Knowledgeable in applicable laws, codes, and regulations. Senior Investigator and outstanding performer in misdemeanor felony investigations. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Federal and State laws..

Work History

MSM Security Services, LLC - Federal Background InvestigatorChevy Chase, Maryland10/2013 - Current

Investigated 1000+ cases per year, including misdemeanor felony cases
Completed detailed background checks using investigation skills, courthouse research Cisco databases
Developed standard operating procedures and documentation for current future process steps
Devoted special emphasis to punctuality worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Operated with high integrity, built trust, earned sustained credibility with internal external clientele
Controlled digital access, used confidential waste bins shredders, locked document storage cabinets to protect confidential files, reports fiscal data

Home Depot - Retail AssociateCheyenne, WY09/2015 - 04/2019

Offered each customer top-notch, personal service polite support to boost sales customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Used POS system to process sales, returns, online orders gift card activations.
Checked pricing, scanned items, applied discounts printed receipts to ring up customers.
Communicated accurate information about promotions, customer programs products, providing exceptional customer service driving retention.
Completed sales in excess of $2000 with near-zero error rate using POS system.
Promoted customer loyalty and consistent sales by delivering friendly service knowledgeable assistance.
Engaged in on-going development of personal selling skills product knowledge.
Helped customers locate appropriate store locations of requested products, answered questions about products and provided solutions for various issues.
Processed information merchandise through POS register system.

Security Consultants Group - Armed Security OfficerCheyenne, WY07/2008 - 09/2013

Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
Completed full building grounds patrols every hour to spot and investigate concerns
Supported criminal investigations by collaborating fully with local law enforcement representatives
Responded quickly to incidents and assessed active situations for security concerns
Responded quickly to emergency situations, typically within 3-minutes of alarm sounding to assess and deflect issues
Used initiative independent judgment within established guidelines to respond appropriately to security situations
Wrote 100+ reports of daily activities irregularities such as property damage, theft, guest or employee accidents unusual occurrences
Responded to suspicious activities to investigate resolved concerns with appropriate physical or verbal techniques
Informed violators of applicable rules removed unauthorized individuals from premises
Answered alarms investigated disturbances, contacting local law enforcement personnel for escalating crises

ConocoPhillips - Retail ManagerLittleton, Colorado10/1996 - 06/2008

Reduced expenses by negotiating vendor contracts to eliminate waste boost cost savings
Oversaw employee performance, corrected problems increased efficiency to maintain productivity targets
Effectively allocated tasks during high-traffic times to keep operations running smoothly employees focused
Trained team members in successful strategies to meet operational sales targets
Implemented daily operating procedures to keep store clean, adequately stocked well-organized
Analyzed sales data, including profit and loss statements, to compose store budget that cut costs 25%
Assisted in recruiting, hiring training of team members
Exhibited excellent people skills during interaction with employees customers
Recruited, hired and trained 100+ associates to develop productive team with excellent product knowledge
Multiplied earnings through sales goal achievement, customer service improvements commitment to team objectives
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 78%
Controlled store inventory and reviewed cash handling operations reports
Managed controllable P&L line items, including inventory, cash payroll
Coached employees and trained on methods for handling various aspects of sales, complicated issues difficult customers
Worked closely with employees and customers to effectively manage daily operations communications

Accomplishments

Currently carry 3-Federal Top Secret clearances with the Department of Defense, Custom Borders Patrol, Immigration Customs Enforcement in Department of Homeland Security.

Skills

Accurate documenting
Background checks

Proficiency in detailed evidence investigations
Reporting and investigating

Education

05/1967Central High SchoolCheyenne, WYHigh School Diploma

Resume Overview

Companies Worked For:

MSM Security Services, LLC
Home Depot
Security Consultants Group
ConocoPhillips

School Attended

Central High School

Job Titles Held:

Federal Background Investigator
Retail Associate
Armed Security Officer
Retail Manager

Degrees

High School Diploma

Federal Background Investigator Resume Example

Resume Score: 80%

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