I am a Results-oriented Manager that offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Client relations specialist
Meticulous attention to detail
Focused on customer satisfaction
11/2013 to Current
Fan AmbassadorPhiladelphia Eagles － Philadelphia, PaImproved service quality and increased sales by developing a strong knowledge of company's products and services.
10/2013 to Current
Material Handler and Forklift OperatorGoodwill Industries － Bellmawr, NJ
I fill bins with merchandise for the outlet store.
Use the forklift to place gaylords in their proper areas.
Handle trash responsibilities with the forklift.
After the bins return from the store they have to be sorted to the right places.
04/2003 to 04/2007
Front Services SupervisorCeasar's Hotel and Casino － Atlantic City, NJ
Delivers superb customer service, recruit, and perform administrative tasks such as filing paperwork from accounts and documenting phone calls.
Supervised over 100 employees in Valet Parking, Self-Parking Garage, Doormen and Bellmen.
04/1999 to 03/2003
Overnight ManagerFairmont Copley Plaza Hotel － Boston, MA
Managed a 383-room full service hotel.
Greeted and registered guests and issued room keys.
Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Bachelor of Science: Hospitality ManagementNewbury College － Brookline, MAHospitality Management 3.8
administrative, customer service, filing, forklift operator, Strong organizational skills and problem solver.