Creative and resourceful individual, talented at quickly mastering new skills & information. Diplomatic and gracious with a desire to deliver exceptional customer service. Highly-motivated, dedicated, and interested in building strong collaborations. Skilled at networking, media outreach and relationship development. Flexible, versatile team player able to maintain sense of humor under pressure.
Owned and operated a freelance photography business. Developed relationships with clients, creating a relaxed working environment and generating a natural collaboration with clients during a session.Worked in sensitive situations, maintaining a level of trust that is unique to the business. Provided a finished product that exceeded the clients' expectations.Followed up and extended clientele, often receiving years of loyal business from clients. Marketed offerings to expand business.
Re-shelved books to maintain a neat and tidy reading area. Retrieved and Processed material requests for patrons daily. Checked in materials arriving from other library branches. Packed crates of materials to be delivered to other facilities within the system.
Assisted patrons with checking out library materials and other inquiries regarding their account. Accepted cash for fees and library fines. Accessed personal information from patrons in order to serve their needs and create new accounts. Sorted, shelved, straightened, organized, and mended library materials. Maintained excellent customer service and composure when resolving patrons' issues and concerns.
Walked the city blocks of downtown Portland, greeted the public from a stationed information kiosk, provided a concierge level of service to the public. Delivered excellent customer service and listening abilities. Addressed questions and concerns from residents and visitors to Portland.Gathered and analyzed data on community needs and interests.Solicited contributions and participation from local businesses to promote and improve community events and activities.Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
Provided accurate and appropriate information in response to customer inquiries in Call Center.Collected customer feedback.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion. Entered customer orders into a database.
Conducted needs' assessments, including preferences and interests, of club members in order to orchestrate an auto travel itinerary in a call center environment. Made reservations for various housing accommodations, car rentals, attractions and procured in depth information regarding sights for members to explore. Referred to maps, road conditions information and compiled routes (triptiks) for members to use while traveling. Received training and provided Emergency Roadside Assistance at times, which included assessing the safety of a situation, keeping members calm and focused while extracting information, relayed information to tow truck dispatchers and provided an overall secure and professional demeanor.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Maintained adequate cash supply in cash drawers in multiple checkout stations.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Minor in English Literature
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