family nanny resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I was always a positive and upbeat hostess to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. I am hardworking offering 4 years of hospitality experience. I am also familiar with different scheduling/organization software. In any work environment I demonstrate excellent communication, planning and problem-solving skills. I strive to drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

  • Scheduling Software
  • Microsoft PowerPoint
  • Email Software
  • Persuasion
  • Active Listening
  • Critical Thinking
  • Speaking
  • Reading Comprehension
  • Social Perceptiveness
  • Active Learning
  • Complex Problem-Solving
  • Time Management
  • Mathematics
Family Nanny, 01/2018 - Current
Hyatt Hotels Corp. White Plains, NY,
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Accompanied family vacations to provide nonstop childcare services.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Coordinated after-school activities and transportation for 3 children for practices and events.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Facilitated safe, caring and warm environment for children between ages of 0 and 13 years old to stimulate development.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Restaurant Supervisor, 07/2020 - 10/2020
Omni Hotels Amelia Island, FL,
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maximized service levels through hands-on leadership.
  • Managed proper set-up of advertisements and presentation of new offerings.
  • Adhered to all food safety regulations.
  • Kept operations in compliance with food safety regulations.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Tracked seated guests and available seating using yelp waitlist.
  • Leveraged yelp waitlist to collect reservation information and communicate updates to guests.
Restaurant Hostess, 07/2018 - 08/2019
Raising Cane's Louisville, KY,
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Developed long-term relationships with customers, increasing opportunities for repeat business.
  • Escorted guests to seating area, furnished lunch/dinner menus.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered front of house phone to inform customers of wait times, take reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Enhanced guests' experiences by fulfilling special requests, that are noted on the yelp guest app, during visits.
  • Assisted managers by resolving any problems guests' may have, billing miscalculations and incorrect orders.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Greenhouse Worker, 05/2016 - 10/2016
Goldner Walsh & Home City, STATE,
  • Swept and picked up trash in and around greenhouse.
  • Delivered friendly service and one-on-one assistance to promote positive customer experiences.
  • Applied pesticides to prevent insect infestation.
  • Helped customers find specific products, answered questions and offered product advice.
  • Loaded and unloaded crop harvests into trucks or storage areas.
  • Recognized by management for providing exceptional customer service.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
Education and Training
Associate of Science: Psychology, Expected in 05/2025
Wayne State University - Detroit, MI
Status -
  • Minor in sociology
  • 3.4 GPA
High School Diploma: , Expected in 06/2019
West Bloomfield High School - West Bloomfield, MI
Status -

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Resume Overview

School Attended

  • Wayne State University
  • West Bloomfield High School

Job Titles Held:

  • Family Nanny
  • Restaurant Supervisor
  • Restaurant Hostess
  • Greenhouse Worker


  • Associate of Science
  • High School Diploma

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