Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Social integration
  • Educational support
  • Cultural immersion
  • Safety awareness
  • Household operations
  • Food Preparation
  • Cleaning
  • Educational Games
  • Behavior modification
  • Activity Planning
  • Cleaning procedures
  • Child Supervision
  • Housekeeping
  • Behavior management techniques
  • First Aid/CPR
  • Organization and Time management
  • Project Management
  • Sales expertise
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Administrative support
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • POS systems expert
  • Retail materials management
  • Retail store support
  • Money handling abilities
  • Stocking and replenishing
  • Creative problem solving
  • Multi-line phone talent
  • Good listening skills
  • Point of Sale Knowledge
  • Order Accuracy
  • Stocking and Replenishing
  • To-Go Order Preparation
  • Menu Memorization
  • Hospitality Service Expertise
  • Guest Relations Management
  • Ordering Procedures
  • Table Setting Knowledge
  • Front-of-house display creation
  • Food spoilage prevention
  • Food preparation and safety
  • Performance improvement
  • Food running
Work History
08/2020 to 05/2021
Family Nanny Vodafone Ahmedabad, IN,
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Involved children in caring for household pets and chores.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Assisted children with homework assignments and special projects across different subjects.
  • Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
  • Organized different types of activities to enhance physical and intellectual development.
05/2018 to 08/2020
Group Lead Teacher YMCA Daycare City, STATE,
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
10/2017 to 04/2018
Cashier/Line Cook Panera Bread City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register to record all transactions accurately and efficiently.
  • Increased sales by offering advice on purchases and promoting additional products.
04/2016 to 07/2017
Assistant Manger Rosetree Boutique City, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Expected in 05/2022
Bachelor of Arts: Political Science
University of Kentucky - Lexington, KY
Expected in 05/2021
Associate of Arts: Political Science
Bluegrass Community And Technical College - Lexington, KY
Expected in 05/2017
High School Diploma:
Paul G Blazer High School - Ashland, KY,

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Resume Overview

School Attended

  • University of Kentucky
  • Bluegrass Community And Technical College
  • Paul G Blazer High School

Job Titles Held:

  • Family Nanny
  • Group Lead Teacher
  • Cashier/Line Cook
  • Assistant Manger


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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