SEARCH

Facility Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
FACILITY MANAGER
Professional Summary

Critical-thinking Facility Manager with 10 years of proven successful cost-reduction techniques and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.

Skills
  • Cost-reduction methods
  • Facility inspections
  • Leadership and supervision
  • Planning and scheduling
  • Operations oversight
  • Performance Evaluations
  • Workflow planning
  • Data Management
  • Strategic Planning
  • Policy and procedure modification
  • Payroll and budgeting
Work History
Facility Manager, 02/2019 to Current
Qualawash Inc – St.Gabriel , LA
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of 8, including Operations Manager and Supervisors in day-to-day activities.
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Restructured installation processes and staff teams, boosting productivity by 100%.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
  • Scheduled routine maintenance and repair of facility equipment.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Organized ongoing maintenance schedules to boost system performance.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Brought Revenue budget back from -40% to 130% monthly over budget
  • Procured pricing information from various vendors to support cost-effective purchasing.

Shipping Department Supervisor, 01/2017 to 02/2019
VWR International – Swedesboro, NJ
  • Negotiated with 15 different freight companies and received annual contracts resulting in cost savings of 60%
  • Oversaw and motivated team of 65 employees in warehouse to increase efficiency
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Handled day-to-day shipping and receiving overseeing more than 5,000 packages per day
  • Developed team communications and information for Safty meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
  • Set up shipments and tracked to ensure delivery is made on time
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs
  • Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL
  • Communicated between customers, suppliers and shipping companies to check on deliveries
  • Stayed up to date on freight and shipping practices and regulations
  • Moved shipment materials to and from designated areas using lift and hand trucks
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
Customer Service Manager, 04/2015 to 02/2017
Fivebelow – Pedricktown, NJ
  • Managed over 50 customer calls per day
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
  • Worked with marketing department to launch and manage promotional activities and campaigns
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media
Education
Bachelor of Science: Business Administration and Management, Expected in 2022
American Public University System - Charles Town, WV
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Qualawash Inc
  • VWR International
  • Fivebelow

School Attended

  • American Public University System

Job Titles Held:

  • Facility Manager
  • Shipping Department Supervisor
  • Customer Service Manager

Degrees

  • Bachelor of Science : Business Administration and Management , Expected in 2022

Similar Resumes

View All
Facility-Manager-resume-sample

Facility Manager

Fifth Street Management Company, LLC

Kennesaw, Georgia