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Executive Resume Example

Resume Score: 70%

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Summary

Profile Summary Handling top corporate & major accounts of Blue dart Ensuring to meet agreed SLAs with customers on month basis. Developed various new systems & processes (SOPs, Best Practices ) according to customer's need . Successfully completed moment project worth Cr.. for one elite customer Provided training on special handling of time sensitive shipments to . Handling major project movements of customers Supervising Daily planning & scheduling for production based on customers requirement. Responsible for managing walk-in customers Arranging marketing activities to promote business Tracking of Daily Sales and Monthly sales . Handling customer queries Coordination between various department e.g. Sales/Operations/Finance and Legal . Training and development of newly recruited team of -people at entrant level. Training Received Course in hospitality MS office tools Competent [] equipped with solid time management and interpersonal skills. Seeking an entry level position in the human resources field.

Competent [] equipped with solid time management and interpersonal skills. Seeking an entry level position in the human resources field.

Accomplishments
  • NCC "C" certificate.
  • Certification in Airport Handling And Guest Excellence .
  • Written appreciation by guest in Spice jet .
  • Recognition certificate from Blue dart for excellent services to top customer .
Experience
Company NameJanuary 2011 to September 2011Executive
  • Key accounts Handling top corporate & major accounts of Blue dart Ensuring to meet agreed SLAs with customers on month basis.
  • Attending monthly & quarterly business review meets with customers and reviewing SLAs.
  • Preparing and presenting monthly performance review to MD for top customers.
  • Preparing Quality & performance dashboards and revenue trends and providing relevant feedback for positive growth.
  • Handling major project movements of customers Coordination between various department e.g.
  • Sales/Operations/Finance and Legal.
  • Training and development of newly recruited team of -people at entrant level.
  • Supervising Daily planning & scheduling for production based on customers requirement.
  • Providing support to other departments like Sales , Operation, Finance and Legal for meeting KPIs Dazzling Destination Tours & Travel Jabalpur Tour Co-ordinator.
October 2009 to September 2010
  • Responsible for managing walk-in customers Handling customer queries related to holiday trips Counseling and suggesting holiday solutions to customers Closing of deals Negotiation with suppliers for best deals Arranging marketing activities to promote business.
Company NameApril 2009 to September 2009Customer Care Executive
  • Assisting Guests, taking care of Check-In counters & reservations.
  • Handling customer queries.
Company NameApril 2009 to September 2009Customer Care Executive
  • Assisting Guests , taking care of Check-In counters & reservations .
  • Tracking of Daily Sales and Monthly sales .
Education
Annamalai University11MBA
Rani Durgawati university06HSC (12th standard) in Arts, CBSE board ( K V 1stc ) 2001 : 10th standard CBSE board (K V 1stc): Arts
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Resume Overview

School Attended

  • Annamalai University
  • Rani Durgawati university

Job Titles Held:

  • Executive
  • Customer Care Executive

Degrees

  • MBA
    HSC (12th standard) in Arts, CBSE board ( K V 1stc ) 2001 : 10th standard CBSE board (K V 1stc) : Arts

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