Education Industry Leader with extensive customer service leadership experience in national and international call center environments. Highly effective in management sales, operations, client services, organization startups, talent assessment, and employee engagement, for- profit education, customer loyalty, and customer care. Leadership style is flexible and analytical with a keen eye for details. Skilled at synthesizing and editing information to achieve overall objectives. A confident and concise communicator that delivers measurable outcomes while guiding professionals to continue to develop to be subject matter experts that increases profits.
Contact Center and Telesales Management * Client Management * Vendor/Outsourcer Management
International/National/Regional Leadership * Sales Strategy * Business Process Excellence * Sales Leadership
Performance Evolution/Improvement * Workflow Design/Process Improvement * Education Industry *Strategic Management *Succession Planning * Employee Engagement * Customer Retention
Spearheaded [Project name], resulting in a [Number]% increase in revenue.
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