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Exec. VP MIS Director, and Chief Financial Officer Resume Example

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EXEC. VP MIS DIRECTOR, AND CHIEF FINANCIAL OFFICER
Summary
Administrative & Office Services Self Motivated, independent thinker Work independently, with little or no direct supervision Successful in system development Recognized ability to take initiative, multi-task and manage projects; detail oriented Excellent organizational skills; able to quickly and effectively prioritize tasks
Highlights
Well-developed communication and customer service skills Proficient with Microsoft Office suite (Word, Access, Excel, Outlook, PowerPoint) and other specialized student information system software (Ad Astra Jenzabar and Ellucian Colleague)
Experience
Exec. VP MIS Director, and Chief Financial Officer
  • Implemented and designed a MIS/Facilities work order database to track requests Acted as liaison for MIS/Facilities in addressing problems/functions regarding the telephone system, purchases, user information, supplies, plumbing, facility grounds, etc) Supervised the reception desk (staff of 4) Maintained the work and vacation schedule for reception staff and trained reception/new employees regarding telephone functions Maintained databases/spreadsheets for all telecommunications and duplicating systems Maintained the drivers schedule for pick-up/deliveries Maintained MIS/Facilities budget, ordered supplies, and handled all aspects of copiers, printers and telephones i.e.
  • negotiated contracts, maintained the maintenance of office equipment and inventory of supplies Assisted the VP of Facilities in the competitive bid process (identified alternate vendors, retrieved proposals, summarized responses and made recommendations) Assisted other departments with the Wish Program (inventoried items and tracked family database with request) Prepared invoices, reports, letters, financial statements and other documents Negotiated a copier contract which saved the company $10,000 Implemented a work order form which allowed the organization to track and budget for all work needed and completed.
December 2009
to
August 2014
Rush University Chicago, IL Credentials Coordinator
  • Processed daily 50-60 transcripts, 20-30 degree/enrollment verifications (manually and via National Student Clearinghouse) and licensing paperwork for Rush University students/alumni Communicated with over 100 providers and field associates regarding credentialing status and information Interfaced between providers/university staff to collect required information to complete forms Submitted applications to manager, university director and Credentialing Committee for review Performed quarterly informal degree audits for over 1,000 students who intend to graduate (e.g.
  • incompletes, unreported or missing grades, etc.) Assisted the Associate Registrar with entering grades, transfer of credits, course waivers, reviewing potential graduates transcripts, and updating forms Maintained policy compliance, supporting a smooth graduation and exit process, preparing students to become licensed in their field Maintained and updated the Microsoft Access database to track request completions Processed daily 30-40 updates to student's demographic information Managed a variety of administrative and clerical functions in a high-volume office which included: opened/distributed mail, answered telephone lines for Registrar's/Admissions Office, monitored, assigned, and responded to emails, and backup to front desk receptionist Implemented an input sheet which tracked all licensing paperwork sent to the colleges for verification, enabling improved data accuracy and reducing duplicate work Selected as trainer for the process of correcting transcripts (5,000+) in the new Ellucian Colleague system (correcting any information that did not transfer from the old system {Jenzabar} to the new system) Completed a Mentoring program through Rush University to advance and enhance my skills.
September 2000
to
February 2009
AT&T Hoffman Estates, IL Maintenance Administrator
  • Handled a high influx of inbound calls (75-90 daily) within a dynamic repair call center from customers in the Midwest, Southwest, West, and East Regions Responded to customer concerns and requests (repaired lines via the central office and mechanized loop testing, programmed features, and dispatched technician on site if needed) Utilized multiple call center support applications to effectively assist customers Managed multiple priorities and maintained effective results in a quota-driven workplace Continued ongoing training to stay abreast of product, service and policy changes Exemplified professionalism by maintaining a courteous demeanor in all communications with customers, department personnel, supervisors, and managers Key Accomplishments: Selected as a tester for Fire Alarm Circuits and Official Company Lines Selected to assist and train co-workers (20+) in obtaining their work objectives Selected as a Task Team Assistant which resulted in resolving long-standing issues impacting customers' telephone line.
  • Also composed reports, worked closely with technicians, foreman and executives to resolve cases, and maintained contact with customers until issue was resolved.
October 1997
to
September 2000
Mercy Home for Boys/Girls Chicago, IL Administrative Asst/Supervisor
Education
1 2013
American InterContinental University Schaumburg, IL Bachelor of Business Administration: Human Resource Management GPA: Magna Cum Laude GPA: 3.87 Magna Cum Laude GPA: 3.87 Human Resource Management
1 1990
Robert Morris College Chicago, IL Diploma: Legal Administrative Assistant 1 GPA: Summa Cum Laude GPA: 4.0 Summa Cum Laude GPA: 4.0 Legal Administrative Assistant 1
Skills
administrative, Ad, backup, budget, call center, clerical, competitive, contracts, customer service skills, databases, database, drivers, features, financial statements, forms, inventory, letters, director, Mentoring, Access, Microsoft Access, Excel, mail, Microsoft Office suite, Office, Outlook, PowerPoint, Word, MIS, office equipment, personnel, copier, copiers, pick, plumbing, printers, proposals, receptionist, reception, spreadsheets, technician, telecommunications, telephones i, telephone, trainer
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Resume Overview

Companies Worked For:

  • Rush University
  • AT&T
  • Mercy Home for Boys/Girls

School Attended

  • American InterContinental University
  • Robert Morris College

Job Titles Held:

  • Exec. VP MIS Director, and Chief Financial Officer
  • Credentials Coordinator
  • Maintenance Administrator
  • Administrative Asst/Supervisor

Degrees

  • Bachelor of Business Administration : Human Resource Management
    Diploma : Legal Administrative Assistant 1

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