Dedicated and focused Administrative Professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Microsoft Office proficiency
Meticulous attention to detail
Time management
Dedicated team player
Strong interpersonal skills
Professional and mature
Medical terminology
Resourceful
Education
University of Central Florida, Expected in 05/2008 ā ā:Psychology - GPA:Emphasis in Practical Psychology
Central Florida Community College, Expected in 08/2004 ā ā:Psychology - GPA:
Christian Day School, Expected in 05/1989 ā āHigh School Diploma: - GPA:Coursework in Education
Certifications
Accomplishments
Multitasking
Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Scheduling
Managed daily schedule for a Judge and scheduled hearings for Attorneys with the Judge.
Experience
Eaton Corporation - ESSS I Trainee Santa Ana, CA, 11/2015 - 01/2016
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
I have been training to be an economic self sufficiency specialist I, which is a case processor for processing applications for public assistance.
Learned policies and procedures to process applications for Food Stamps, Cash Assistance, and Medicaid.
Veterans Administration - Senior Clerk Lynchburg, VA, 11/2013 - 11/2015
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Handled all media and public relations inquiries.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
State Of Nebraska - Secretary Louisville, NE, 06/2013 - 07/2013
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Photocopied all correspondence, documents and other printed materials.
Proofed documents and submitted to attorneys for review.
Drafted and typed grammatically correct office memos.
Fox Racing Shox - Staff Assistant I Spanish Springs, NV, 03/2013 - 05/2013
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Peoria Unified School District - Receptionist Peoria, AZ, 01/2012 - 11/2012
Managed incoming and outgoing calls for busy medical office.
Handled and processed confidential patient information.
Updated patient accounts and information on a daily basis.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Pulled patient charts for upcoming appointments.
Samaritan Health System - Office Clerk Watertown, NY, 09/2011 - 01/2012
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Retrieved requested files and delivered to appropriate personnel.
Operated office equipment such as copiers and fax machines.
Reviewed files to check for complete and accurate information.
Processed and routed incoming mail.
Mackinac Financial Corporation - Program Liaison/Family Development Specialist Family Development Specialist Lewiston, MI, 08/2009 - 05/2011
Addressed questions and concerns from the general public.
Conducted needsā assessments and referred clients to financial, medical, social and community assistance and services.
Maintained up-to-date and accurate program files and records.
Collaborated with community leaders, organizations and public agencies to promote the organizationās community service programs.
ā
Office Of The Judge Of Compensation Claims - Administrative Secretary City, STATE, 10/1997 - 08/2009
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Eureka Chrisitian Academy - Teacher/Supervisor City, STATE, 07/1996 - 04/1997
Promoted language development skills through reading and storytelling.
Assisted six children per station during small group learning periods.
Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
Physically and verbally interacted with students throughout the day to keep them engaged.
SunTrust Bank - Teller City, STATE, 03/1996 - 06/1996
Delivered prompt, accurate and excellent customer service.
Maintained confidentiality of bank records and client information.
Entered member transaction data into the online banking software.
Examined checks for identification and endorsement.
Processed cash withdrawals.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Interests
Camping
Boating
Swimming
Fishing
Zumba
Ceramics
Writing
Skills
Professional and friendly
Careful and active listener
Multi-tasking
Typing 50 WPM
Telephone skills
Computer Proficiency
Client Relations
Data Entry
Microsoft Suite
Time management
Organizational skills
Prioritization
Scheduling
People skills
Filing
Honors & Achievements
Employee of the Week, Florida Highway Patrol, 7/20/2015-7/24/2015 & 12/7/2016-12/11/2016.
Employee of the Month, Ocala Urology Specialists, Ocala, FL, 2012 to 2012.
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School Attended
University of Central Florida
Central Florida Community College
Christian Day School
Job Titles Held:
ESSS I Trainee
Senior Clerk
Secretary
Staff Assistant I
Receptionist
Office Clerk
Program Liaison/Family Development Specialist Family Development Specialist
