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Epa Contractor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable Telecommunications Specialist with a thorough understanding of voice and data system design. Stays up-to-date with all advances in the field. Is highly technical and have a solid knowledge of VoIP systems design and programming. Also an experienced wireless NOC Specialist with thorough understanding of the 24x7x365 environment, monitoring, surveillance, analysis, troubleshooting and incident management of the wireless data center environment.

Skills

· Telecommunications troubleshooting, isolation and repair

· Avaya Voice Portal

· Avaya Communication Manager

· Microsoft Office Suite

. G-Suite or Google Works

· SIP signaling, trunking and H.323 protocols

· Supporting VoIP

· Telecommunications equipment Cisco 6500 switches, Cisco switch and routing Cisco Adaptive Security Appliance Software (ASA)

· Supporting Unified Messaging (UM)

· Full product life cycle

· Hardware installation and configuration

Experience
EPA Contractor, 08/2017 to 03/2021
Crown Castle Usa IncBoxborough, MA,
  • Analyzes, maintains, monitors, and troubleshoots telecommunications components to provide a secure, high performance network.
  • Configure and implemented wiring for a 110 punch down block.
  • Analyze, diagnose and resolve problems with the configuration and operation of telephones.
  • Analyzes and configures telecommunication systems and services to meet clients and end user requirements.
  • Assists with the installation of telecommunications components for local and remote locations.
  • Maintains and increases knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring.
  • Moves, adds, changes, fault isolation and resolution, end user support.
  • Assists with basic and complex administration of the Avaya Voicemail systems, including end-user training on features and functionality.
  • Manages H.323 and SIP connections for Video Teleconference Equipment/ Cisco Unified Communications Manager.
  • Session Manager/ Cisco Unified Communications Manager G450 Cisco Gateway and Cisco Adaptive Security Appliance Software (ASA).
  • Diagnosed and resolved complex integrated customer Installing, troubleshooting and terminating voice and data cabling.
  • Ability to install, terminate, test, and troubleshoot Cat5 and Cat6 data cabling on a 110 punch down block.
  • Design and configure Call Center routing using VDNs, Vectors, and Hunt Groups.
  • Interfaces with Brands, Branches and Departments regarding telecommunications issues by:.
  • Gathering customer requirements and developing recommended solutions/designs.
  • Providing customers with system feature and functionality training.
  • Communicate effectively utilizing the Remedy & Service Now Ticketing System while also working with customers both verbally and through email assistance as well as resolve issues PBX systems, voice messaging systems, and contact center applications.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Read technical manuals and literature to stay abreast of new technology.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnose issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Logged inventory of materials to maintain access to supplies.
  • Improved resource allocation to control expenses.
  • Managed quality control and maintained high level of customer satisfaction.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders for VTC and various telecommunication platforms.
Network Operations Specialist, 08/2012 to 07/2017
AT&T MobilityCity, STATE,

· Tier II, 24 Hour out of service team member and Network Operations Specialist responsible for Analyzing and Triage of customer impacting outages and the severity of outages on LTE, Alcatel Lucent UMTS, Nokia GSM, and Siemens Technologies escalated to appropriate (LEC), (CLEC) or (Field Engineer)

· Utilize the Remedy ticketing system for incidents, triage and resolution of outages. Provided remote troubleshooting and analysis after the Modernization of HSPA Network upgrade to LTE Network

· Operations Support Systems (OSS) for site login, troubleshooting and repair

· Command Line Interface (CLI) and Graphical User Interface (GUI) to troubleshoot and Isolate network issues, site and or sector outages and root cause of outages, Netcool for monitoring faults and severity, Net Analysis (T1 Testing), Ping test to isolate HOPS in Fiber Optical back haul issues

· Troubleshoot, Triage and Restored sites and or sectors remotely

· Worked closely with Tier II, C&E, NDC, and Outage Management teams to coordinate activates to restore outages expeditiously

· Implemented company policies as related to the performance of RAN duties as well as technical procedures for preserving the integrity of security of data, reports and remote access

· Communicated with vendors to resolve network outages and periods of reduced performance and provided detailed reports on site and sector outages including root cause of outages

· Troubleshot hardware and software to determine and rectify network problems.

· Worked with outside vendors for fiber installations and service.

· Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Sr. Technical Support, 08/2010 to 07/2012
AT&T MobilityCity, STATE,

· Subject Matter Expert (SME) AT&T Messages (UM) Application, worked with in house team and Application Developers to improve the functionality of application

· Supervised and provided training to the floor for all related messages application issues that consisted of the Unified e-mail, SMS, Fax, Voicemail and Video Messaging system

· Assist customers with setup and troubleshooting of any related AT&T Messages Application issue

· Troubleshoot and resolved customers device issues through direct instruction as a member of the laptop connect team

· Provided excellent follow up and escalated network issues to the appropriate department for resolution

· Assigned to the Laptop/Desktop Support Team to troubleshoot, isolate and resolve technical issues with products via remote access

· Provided technical support to customers with Hardware related issues as well as Software upgrades and configuration

· Support for LAN and Wireless connectivity issues

· Updated training coursework and requirements according to group and technology changes.

· Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs pertaining to the AT&T Messages Application as well as regulations or policy to AT&T policy standards.

· Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.

· Cultivated customized curriculum and course content to address organizational technology training mandates and relayed information to the knowledge base system

· Collaborated with the IMS team to identify key areas necessitating training based on software and equipment design and modified the Product Management Knowledge Base System for technical support provided to customers.

Education and Training
Bachelor of Science: Environmental Science, Expected in 01/2022
Southern New Hampshire University - Hooksett, NH
GPA:
  • 3.74 GPA
CCNA Certificate of Completion Routing & Switching: Cisco Certified Network Administrator, Expected in 07/2010
ATG - Sandy Springs, GA,
GPA:
Associate of Applied Science: Network Communication Information System, Expected in 06/2014
Lincoln College of Technology - Marietta, GA,
GPA:

GPA: 3.99

Accomplishments
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs pertaining to the AT&T Messages Application as well as regulations or policy to AT&T policy standards.
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
  • Cultivated customized curriculum and course content to address organizational technology training mandates and relayed information to the knowledge base system.
  • Collaborated with the IMS team to identify key areas necessitating training based on software and equipment design and modified the Product Management Knowledge Base System for technical support provided to customers.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • ATG
  • Lincoln College of Technology

Job Titles Held:

  • EPA Contractor
  • Network Operations Specialist
  • Sr. Technical Support

Degrees

  • Bachelor of Science
  • CCNA Certificate of Completion Routing & Switching
  • Associate of Applied Science

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