Maintaining a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Talented administrative professional with background in accounting and finance.Cool under pressure and very comfortable in busy and chaotic workplace environments. Highly proficient with entire Microsoft Office Suite and common document sharing and schedule management platforms. Excellent communication and relationship building skills.
Skills
Active learner and listener
Strong interpersonal skills
Customer and personal service
Initiative and problem-solving abilities
Computer skills
English language
Foreign language
Articulate and well-spoken
Great communication
Multitasking
Multi-line phone system expert
Responsible and dependable
Work History
March 2015-December 2016EP American Footwear | Aracely Gonzalez | 6 North Gill Street, Hazlehurst, Ga 31539
Greeting visitors
Making phone calls to potential customers, also do applications for potential new employees including background checks e-verify and doing interviews to make sure we got the right candidate to do the right job.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Scanned copies, send faxes, and handled all outgoing correspondence.
Supplied key cards and building access to employees and visitors.
March 2014-March 2015Wal-Mart | Aracely Gonzalez | 136 E. Jarman Street, Hazlehurst, Ga 31539
Answered an average of number calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in a timely and good manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
March 2015-December 2016EP American Footwear | Aracely Gonzalez | 6 North Gill Street, Hazlehurst, Ga 31539
Answered and quickly redirected up to [Number] calls per [Time period].
Education
2014Bachelor of Arts: AccountingAltamaha Technical College, 677 Douglas Hwy, Hazlehurst, Ga 31539
