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Entrepreneur Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and reliable, with strong ability in problem solving and critical thinking. Offering strong leadership, decision making and discipline. Highly organized, proactive and punctual.

Skills
  • Leadership
  • Public Speaking
  • Organization
  • Trilingual communication
  • Computer Proficient
  • Written Skills
  • Text Analysis
  • Critical thinking
  • Research and analysis
  • Word and excel proficient
Experience
Nuvance Health - Project Coordinator
Hyde Park, NY, 05/2022 - Current
  • Liaised between employees and upper-level management and resolved issues.
  • Managed administrative processes and prepared key reports and documentation.
  • Assisted BSI group with sustainable, scalable administrative operations and project management support.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Prioritized tasks to meet deadlines for policy and program initiatives.
  • Assisted in coordination, direction and fulfillment of special projects.
Truck Stop - Trusted Referee (Contract)
Laramie, WY, 02/2022 - 04/2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Helped clients navigate online systems within established frameworks to obtain services.
National Church Residences - On-call Concierge
Dayton, OH, 07/2021 - 01/2022
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Responded to emails, and corresponded to resident concerns.
  • Filled out maintenance requests and reserved amenities according to resident requests.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Oversaw and coordinated outgoing and incoming courier deliveries.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Damous Enterprises - Server
City, STATE, 03/2019 - 06/2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Set up dining room to meet hospitality and service standards.
Company Name - Security Supervisor
City, State, 03/2018 - 06/2019
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Supervised property entrances and exits and monitored employee safety.
  • Developed and implemented training procedures for all newly hired personnel.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Recorded required data for incident reports and files quickly and accurately.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Provided security team leadership and contributed to on-call duties.
  • Trained new security officers on safety protocols and company standards.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
Company Name - Server
City, State, 03/2018 - 08/2018
  • Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Provided high quality service.
  • Resolved problems promptly and escalated larger concerns to management.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Checked on table at appropriate intervals to refill drinks and respond to requests.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Company Name - Billing Agent
City, State, 11/2017 - 01/2018
  • Contacted customers to obtain and submit payments.
  • Input tracking information, evaluated trends and informed management about client concerns.
  • Solved issues with well-organized and professional approach.
  • Responded to questions and concerns regarding depts with knowledgeable and personable support.
  • Added current information to accounts, including demographic, personal and payment details.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
Company Name - Receptionist
City, State, 08/2015 - 10/2017
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Rendered information to callers and drafted office emails.
  • Responded to customer concerns and issues by phone and email
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
Company Name - Visual Merchandiser
City, State, 11/2016 - 09/2017
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Promoted new product releases and limited edition items to drive sales.
  • Presented updated floor plans and design strategy to store management.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Put together displays and layouts throughout store to promote trends and current sales items.
Company Name - Hostess
City, State, 09/2014 - 03/2015
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education and Training
George Mason University Fairfax, VA Expected in Bachelor of Arts : Schar School of Policy And Government, - GPA :
Virginia State University Petersburg, VA Expected in Bachelor of Arts : Political Science (transferred) - GPA :
Awards and Achievements
  • April 2016- VSU Political Science Scholastic Excellence Award
  • April 2017- VSU Political Science Scholastic Excellence Award
  • 20 hours community service Ettrick United Methodist church, coordinating activities for young disadvantaged Elementary school aged children.
  • Organized charity event in Gambia West Africa. Gave out toys, books, clothing, and cups of rice to lower income families.

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • George Mason University
  • Virginia State University
Job Titles Held:
  • Project Coordinator
  • Trusted Referee (Contract)
  • On-call Concierge
  • Server
  • Security Supervisor
  • Server
  • Billing Agent
  • Receptionist
  • Visual Merchandiser
  • Hostess
Degrees
  • Bachelor of Arts
  • Bachelor of Arts

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