Working as a Senior Manager, Quality Assurance with Sapient. Possess around12.5+ years of extensive experience in Quality Assurance in the following:
*Telecommunication services - Sprint Nextel (BSS and OSS, ERP and legacy systems)
*Financial Services (Retail Banking, Phone Channel, Branch and Digital/Online Channel Services)
*Human Capital Management, Financial and Supply Chain Management Enterprise Systems (ERP)
*Designing and developing QA solutions (including Automation frameworks)
*Setting up Testing Center of Excellence
*Creating Test approaches, Test Strategies and Testing Profiles
*Implementing QA methodologies, setting-up and executing QA processes, Automation strategies/frameworks
*Experienced in setting up IVR Test lab and Mobile Testing lab
*Certified Scrum Master (CSM) by Scrum alliance in year 2016
*Permanent US resident (Green card holder) - do not require any work authorization for employment
Currently working for a North American Bank as a Program QA Manager for Digital Channel Banking services. Also responsible for Sapient's North America QA portfolio.
Experience in different types of Testing
Mobile testing, System test, System integration test (SIT), User acceptance test (UAT), Automation, regression, Shakedown, Failover, Negative test, Operability, Error message framework test, End to End, Accessibility, API test, Certification test, Interruption test, Creative QA (Visual/Content & Usability), Performance (Peak load, Stress and Endurance), Disaster recovery, Security, Penetration, Interface test, Data Conversion, Browser compatibility, Workflow test, Batch process, Production acceptance test , Web analytics and ETL/Reports test (including staged data, Data warehouse & Data mart test) Interconnectivity test
Mobile OS and Platforms
iOS 9.x, iOS 8.x, iOS 7.0 & above, Android 5.x, Android 4.x & above, Windows 8 - iPhone 5C, 5S, 6 and 6 Plus - iOS 7 and iOS 8, Samsung Galaxy S5, HTC- Android 4.1 and above, iPad Air - iOS 8, Samsung Tab 3.0 - Android 4.4,Nexus 7
App/ Directory Servers
WebSphere, Web logic / LDAP, Sun One Directory Server
MS SQL Server 7.0, Oracle 8.x/9.0, DB2, PL/SQL, TOAD
Windows, Unix, Linux
ISO, CMM, CMMI, PCMM, Six Sigma, CVS, Clear Case, Result Space, Dev Track, ITIM, PeopleSoft 8.8 - HCM
End to End Test Lead / Manager10/2016 to Current Comcast (via IBB consulting / Xonics) – 1717 Arch Street
Manage day to day activities of the quality engineering team in a fast paced agile software development environment
Manages SDLC including test driven development, testing, code promotion and production support
Manages all deliverables to ensure adherence to deadlines, specifications, and budgets- Implements performance metrics and prepares periodic reports.
Monitors and tracks project progress and reports findings to leadership team.- Partner closely with technology, product & architecture to develop the best technical solutions that provide an excellent customer experience as well as drive operational efficiency.
Manage and execute against project plans and delivery commitments of the department.
Provide guidance to Engineering team and other departments in identifying product and technical requirements. Serve as primary point of testing contact and liaison between Technology, Product and operations.
First Niagara bank
*Persistent Systems Private Ltd
Program QA Manager05/2004 to 04/2005 TD Bank Digital Channel
Environment: Backend - FIS Mainframe (Fidelity Miser), Middleware - Integration Services (ICC & Sapient), BaNcS front end UI (TCS), UX design(Sapient) , FDR (Credit Card), Remote Deposit Capture, Pop Money (Fiserv), BillPay (Checkfree), Data Ware House (ETLs) and Integrated Database.
High level roles and responsibilities.
Responsible for QA delivery of 12 teams - Development, SIT, Performance, Security, Infrastructure, Test data management team, Web Services, UAT, Penetration, Reports - ETL testing (including DWH & Data mart testing), Creative test (visual, UI and accessibility), Automation and Production acceptance team.
Managed program test strategy, test plan, Building Automation Architecture & Framework's, resource plans, capacity plan, capacity & costing projections, contingency plan and SOP's.
Managed and defined functional/business/ traceability matrix, test coverage, scripting guidelines checklist, scenario identification, test cases and Performance Strategy (NFR's).
Expertise in Web applications, Web services testing and Performance NFR (Nonfunctional strategy).
Extensively worked on SOAP Services, Restful Services using SOATest, SOAP UI tool, automation and performance.
Managed QA and Prod Env, Build/Release plan, maintained test process, Procedures, Schedules, guideline, standard, QA mentoring and performance.
Managed Defect Triage Calls, Production test/support, QA best practice/standards, Business review, approval process, Test Kickoff meetings and QA Organization.
Expertise in estimation, scoping, planning and project execution using waterfall, iterative or Agile-Scrum methodologies, SDLC and PMLC life cycles.
Overall drove QA/test effort for web and Mobile platform, sold the offshore testing model on larger program, enabling clients to realize significant cost savings.
Managed QA/test scope within currently approved budgets and tracking planned vs.
actual $ money burnt for multiple projects within the QA portfolio.
Managed various projects financial/audit reports, QA escalation, Risks, mitigation plan and provided oversight to multiple projects.
Overall QA Lead/ManagerTD Bank DCTS (Direct Channel Technology Solutions) Phone Channel US IVR
Overall Budget: $18M, QA Budget: $4M, QA Team Size: 44.
Environment: Backend - FIS Mainframe (Fidelity), Middleware - Web Services (Sapient), Nuance/IVR Build, Cisco Agent Desktop, Dataware house, BDW integration, Exony, CTI - Computer Telephony Interaction, Ovation 3.0, Reports, CCI - Contact Center Infrastructure, Managerial reports, Administrative and Operational reports
NAO (New Account Opening) for Call Centers.
Overall Budget: $18.5mm, QA Budget: $3.5mm, QA Team Size: 24.
Environment: Backend - FIS Mainframe (Fidelity), Middleware - Web Services (Sapient), Front End - Pega Screens, Ovation 3.0, Sales revenue, Business Rules engine, Product catalog, Pega Product configurator, Store locator, Account Number Generator (ANG), Identity Proofing services - lexis Nexis, Harland Clarke (Check Order System), Names DB
Cross Segment Scorecard for direct channels (My Scorecard - reports testing).
Overall Budget: $5.5M, QA Budget: $1.2M, QA Team Size: 10.
Environment: Data sources: Peoplesoft, Staff DB, Exony, Sales reporting system, IEX, Objectives, CWI, Data Warehouse, Data Mart, CUBE, ETLs, Business Rules and the Meta Data Rules , TOAD, Oracle, Reports - Agent Score Card, Diagnostics and Advance Rank reports
Simplified Call Center (Ovation 3.0).
Overall Budget: $14.5M, QA Budget: $2.5M, QA Team Size: 16.
QA Lead - Sprint Nextel, Multiple ProjectsDuring the third quarter of 2005, Sprint Corporation and Nextel Communications merged to form a new company - Sprint Nextel Corporation.
As part of the merger, all Nextel employees got converted to Sprint and all core applications were impacted which required huge amount of QA/Testing effort
D5949 FIN 8.9 Upgrade
D6641 - PeopleSoft HCM Conversion
E2094 - Variable Compensation
Web store upgrade (Web interface to sell phones)
Sprint Automation track
Redesign of Online Store for Sprint Nextel Communications.
Overall Budget: $8.5mm, QA Budget: $1.5mm, QA Team Size: 9
Environment: Oracle 8i, PeopleSoft 8.8, TOAD, People Tools 8.47, WIN CVS, Doc Share, Change Synergy, JSP, XSL, Java, BEA Weblogic Server, Oracle and Windows, Benefits, Payroll, Time and Labor, Variable Compensation, Arrears (A1R), WebStore, Mainframe (MIP), HCM, HRIS and FIN
QA Tools / Testing Tools
Jira, Confluence, Zephyr, SeeTest cloud, SeeTest Manual, HP ALM 11.52, Quality Center 10.0, QTP 9.2, Rational Robot, Test Manager, WinRunner, Test Director, Rational Manual Tester, Test Tracking Tool, Web Application Performance Tester (WAPT), Open Source Tools - Sahi, Watir, SOA test, Fiddler Web Debugger, Wireshark, Scimitar, For Creative QA - Caliper, Measure It, AChecker, Web Accessibility Toolbar.
Received 10 WOW Awards from TD bank for "Operate With Excellence" core value
Won Core Value Award for People Growth for Sprint-Nextel Project at Sapient
Managed and led Kaizen Group-Automation drive at Sapient Corporation
Won Process Champion award and Strategic context award