Emergency Dispatch Operator Resume Example
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EMERGENCY DISPATCH OPERATOR
Skills
|
Experience
02/2006 to 07/2014
Emergency Dispatch OperatorServicemaster Clean － Sacramento , CA
- Actively monitored MasterMind computer systems for alarm signals received throughout the country and responded to alarms.
- Used excellent communication skills to place necessary outgoing calls to homes and businesses to verify an alarm, dispatch the proper authorities and notify responsible parties of the alarm received.
- Selected by ADT/Tyco management to work on multiple special projects as well as be a customer service Mentor for new employees, answered questions one on one, conducted group learning sessions, organized and compiled post-training workbooks for individual and group needs.
- Met and exceeded monthly requirements as an EDO (Emergency Dispatch Operator).
08/2003 to 05/2004
Assistant SupervisorColorado Adaptive Sports Foundation － Telluride , CO
- Lead a team of 10 to12 persons.
- Trained new team members on the day to day procedures of the office and position.
- Organized and distributed perspective student names for daily call logs that were given to each team member.
- Collected, organized and documented team members successful calls into the database system.
- Reported to my supervisor of the teams progress on a daily basis at the end of each day.
- Conducted meetings and weekly to monthly evaluations with team members.
- Executed disciplinary actions if needed.
08/2002 to 01/2003
Data Entry ClerkPanjiva － Virtual , NV
- Alicia Marie Patterson.
01/2002
AssociateBickford Senior Living － Crown Point , IN
- Used professional video equipment to record and edit tapings of local college football games.
- Created and recorded commercials with peers to be aired during the games.
- Learned basic functions of a teleprompter Special Recognition.
- Honorable Mention Award from Missouri News Writers Guild.
- First place in the Churches of God In Christ International Bible Bowl competition.
06/2000 to 08/2000
KGGN Radio Station － City , STATE
- Received incoming calls and made outgoing calls to perspective students.
- Inserted perspective student information into the database system.
- Welcomed and directed students during Orientation and other special campus events Selected, queued & aired music.
- Organized, aired & logged the station's commercials Special Media Projects.
Education and Training
May 2007
Associates of Arts Degree: Mass CommunicationsPenn Valley Community College － City, StateMass Communications
May 2002
High School Diploma: Vocal MusicPaseo Academy of Fine and Performing Arts － City, StateVocal Music
Skills
basic, excellent communication, customer service, database, edit, focus, meetings, Mentor, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, news writing, progress, reporting, stories, supervisor, television, video, articles
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Resume Overview
School Attended
- Penn Valley Community College
- Paseo Academy of Fine and Performing Arts
Job Titles Held:
- Emergency Dispatch Operator
- Assistant Supervisor
- Data Entry Clerk
- Associate
Degrees
- Associates of Arts Degree : Mass Communications
High School Diploma : Vocal Music
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