Microsoft Office (Word, PowerPoint, Outlook and Excel)
Use of the Internet
02/2006 to 07/2014
Emergency Dispatch OperatorADT Security Services/Tyco － Kansas City, MO
Actively monitored MasterMind computer systems for alarm signals received
throughout the country and responded to alarms.
Used excellent communication skills to place necessary outgoing calls to homes and
businesses to verify an alarm, dispatch the proper authorities and notify responsible
parties of the alarm received.
Selected by ADT/Tyco management to work on multiple special projects as well as be a
customer service Mentor for new employees, answered questions one on one, conducted
group learning sessions, organized and compiled post-training workbooks for individual
and group needs.
Met and exceeded monthly requirements as an EDO (Emergency Dispatch Operator).
08/2003 to 05/2004
Assistant SupervisorUniversity of Missouri-Kansas City
Office of Admission － Kansas City, MO
Lead a team of 10 to12 persons.
Trained new team members on the day to day procedures of the office and position.
Organized and distributed perspective student names for daily call logs that were given to
each team member.
Collected, organized and documented team members successful calls into the database
Reported to my supervisor of the teams progress on a daily basis at the end of each day.
Conducted meetings and weekly to monthly evaluations with team members.
Executed disciplinary actions if needed.
08/2002 to 01/2003
Data Entry ClerkUniversity of Missouri Office of Admission － Kansas City, MO
Alicia Marie Patterson.
AssociateSummer College Sports － Kansas City, MO
Used professional video equipment to record and edit tapings of local college football
Created and recorded commercials with peers to be aired during the games.
Learned basic functions of a teleprompter
Honorable Mention Award from Missouri News Writers Guild.
First place in the Churches of God In Christ International Bible Bowl competition.
06/2000 to 08/2000
KGGN Radio Station － Kansas City, MO
Received incoming calls and made outgoing calls to perspective students.
Inserted perspective student information into the database system.
Welcomed and directed students during Orientation and other special campus events Selected, queued & aired music.
Organized, aired & logged the station's commercials
Special Media Projects.
Education and Training
Associates of Arts Degree: Mass CommunicationsPenn Valley Community College － Kansas City, MO.Mass Communications
High School Diploma: Vocal MusicPaseo Academy of Fine and Performing Arts － Kansas City, MO.Vocal Music
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Companies Worked For:
ADT Security Services/Tyco
University of Missouri-Kansas City
Office of Admission
University of Missouri Office of Admission
Summer College Sports
KGGN Radio Station
Penn Valley Community College
Paseo Academy of Fine and Performing Arts
Job Titles Held:
Emergency Dispatch Operator
Data Entry Clerk
Associates of Arts Degree : Mass Communications High School Diploma : Vocal Music
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