Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview
To obtain a position that will allow me to enhance my administrative and analytical skills, and bring my flexibility and hardworking attitude in order to build a lasting career with the company.
Skill Highlights
  • Schedule management
  • Self-starter
  • Microsoft Office
  • Spreadsheet development
  • Report analysis
  • Staff motivation
  • Inventory systems
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Meticulous attention to detail
  • Results-oriented
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • AR/AP
  • AS/400
  • Mail management
  • Meeting planning
  • Schedule management
  • Detailed meeting minutes
  • Executive presentation development
  • Workers' compensation knowledge
  • Critical thinking
  • Eye for detail
  • Conflict resolution
  • Student advisor
  • Innovative thinker
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Opening/closing procedures
  • High customer service standards
  • Employee relations specialist
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Customer service management expertise
  • Devoted to data integrity
  • Strong problem solving ability
  • Troubleshooting skills
  • Negotiation competency
  • Telecommunications knowledge
  • Training manual contributor
  • Proficient in customer account software
  • Customer Relationship Management software (CRM)
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-oriented
  • Event management
  • Recruiting
  • Personnel records maintenance
  • New hire orientation
  • Microsoft Office Suite expert
  • People-oriented
Core Accomplishments
Professional Experience
03/2016 to Present
Education Secretary Geo Group Inc. Salinas, ,
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents, such as attendance records, correspondence, or other material for Academic department Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars for Academic Department.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for students and Academic team.
  • Manage projects or contribute to committee or team work.
  • Mail newsletters, promotional material, or other information to students.
  • Order and dispense supplies.
  • Continuation: Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Arrange and prepare conferences and meetings for academic department personnel.
  • Establish work schedules and keep track of the daily work.
  • Coordinate special events for students and faculty such as club meetings, graduation, for participants, facilities, catering, signage, displays, special needs requirements, and printing.
  • Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so.
  • Participate in faculty and college committee activities.
  • Coordinate the production and dissemination of university publications, such as course catalogs and class schedules.
  • Provide assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and scheduling events.
07/2014 to 03/2016
Admissions Representative , ,
  • Establish rapport with both students and parents to ease transitions regarding Admissions, Financial Aid, and Career Placement procedures.
  • Conducted face-to-face and/or telephone interviews to identify adult student prospects to determine their educational needs, concerns, and interest.
  • Conduct high quantity of phone contacts from company generated lead bank to secure weekly appointments.
  • Conduct interviews and follow-up activities with prospective and current students.
  • Participate in recruitment and enrollment activities including: open houses, training sessions, orientation programs, career days, etc.
  • Facilitated Orientation and Registration day activities.
  • Ensured compliance with applicable company policies and procedures, laws, and regulations.
  • Verbally communicated approved presentations to promote programs to prospective adult students.
  • Participated in school retention efforts by maintaining productive contact with active students through graduation.
05/2013 to 08/2013
Retail Merchandising Associate Bemidji State University , ,
  • Performed scheduled daily merchandising activities and priorities set forth by company and vendor.
  • Performed cosmetic reset and audits for various vendors.
  • Responsible for plan-o-gram updates and resets.
  • Assist in the planning and execution of special projects including retransformations, remodeling, and conversions.
  • Maintains store shelves by observing displays of product; removing damaged or freshness-dated products; tidying store shelves.
  • Performed inventory control, display building, and fixture installation.
  • Handled product returns and obtain credit for damaged products.
10/2012 to 06/2013
Front Desk Agent / Dispatcher Signature Retail Services , ,
  • Welcome and register guests.
  • Received payment and issue room key(s).
  • Make changes and confirm reservations by means of Galaxy and Lightspeed (hotel management programs).
  • Keep records of room availability and guests' accounts.
  • Post charges of food, room, liquor and telephone to system and settle guest account upon end of stay.
  • Verify that all updated reports have been run.
  • Date stamp, arrange, and track incoming mail, guest laundry and other special services such as arranging for taxi, tours, or shopping routes.
  • Answered and logged all incoming telephone calls and radio transmissions and ensuring that phone messages are taken accurately and are delivered promptly.
  • Record, and process all guest calls, requests, questions, or concerns.
  • Generate work-orders for guest in Lightspeed, route work-orders to appropriate department, and follow-up with guests to ensure their requests or problems have been met to their satisfaction.
  • Reviewed shift logs/daily memo books and document pertinent information in logbooks.
  • Dispatch drivers, bell staff and valet staff as needed.
  • Worked closely with Loss Prevention/Security to maintain vehicle, banquet room, offices keys, and radios in/out logs.
Expected in 2010
Bachelor of Science: Business Management Human Resources
University of Phoenix BSBM - ,
GPA: 3.54
Excellent Communication, Interpersonal Skills,  Customer Service, Special Event Corrdinator, Loss Prevention measures, merchandising,  M

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  • Admissions Representative
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  • Front Desk Agent / Dispatcher


  • Bachelor of Science

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