To obtain a position that will allow me to enhance my administrative and analytical skills, and bring my flexibility and hardworking attitude in order to build a lasting career with the company.
Skill Highlights
Schedule management
Self-starter
Microsoft Office
Spreadsheet development
Report analysis
Staff motivation
Inventory systems
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Meticulous attention to detail
Results-oriented
Time management
Professional and mature
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
AR/AP
AS/400
Mail management
Meeting planning
Schedule management
Detailed meeting minutes
Executive presentation development
Workers' compensation knowledge
Critical thinking
Eye for detail
Conflict resolution
Student advisor
Innovative thinker
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Markdown/promotional procedures
Store maintenance ability
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player
Visual merchandising proficiency
Opening/closing procedures
High customer service standards
Employee relations specialist
Dedicated to process improvement
Conflict resolution proficiency
Customer service management expertise
Devoted to data integrity
Strong problem solving ability
Troubleshooting skills
Negotiation competency
Telecommunications knowledge
Training manual contributor
Proficient in customer account software
Customer Relationship Management software (CRM)
Client relations specialist
Conflict resolution techniques
Team management
Meticulous attention to detail
Meticulous attention to detail
Focused on customer satisfaction
Skilled multi-tasker
Deadline-oriented
Event management
Recruiting
Personnel records maintenance
New hire orientation
Microsoft Office Suite expert
People-oriented
Core Accomplishments
Professional Experience
03/2016 to Present
Education SecretaryGeo Group Inc. – Salinas, ,
Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents, such as attendance records, correspondence, or other material for Academic department Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Maintain scheduling and event calendars for Academic Department.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for students and Academic team.
Manage projects or contribute to committee or team work.
Mail newsletters, promotional material, or other information to students.
Order and dispense supplies.
Continuation: Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Arrange and prepare conferences and meetings for academic department personnel.
Establish work schedules and keep track of the daily work.
Coordinate special events for students and faculty such as club meetings, graduation, for participants, facilities, catering, signage, displays, special needs requirements, and printing.
Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so.
Participate in faculty and college committee activities.
Coordinate the production and dissemination of university publications, such as course catalogs and class schedules.
Provide assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and scheduling events.
07/2014 to 03/2016
Admissions Representative – , ,
Establish rapport with both students and parents to ease transitions regarding Admissions, Financial Aid, and Career Placement procedures.
Conducted face-to-face and/or telephone interviews to identify adult student prospects to determine their educational needs, concerns, and interest.
Conduct high quantity of phone contacts from company generated lead bank to secure weekly appointments.
Conduct interviews and follow-up activities with prospective and current students.
Participate in recruitment and enrollment activities including: open houses, training sessions, orientation programs, career days, etc.
Facilitated Orientation and Registration day activities.
Ensured compliance with applicable company policies and procedures, laws, and regulations.
Verbally communicated approved presentations to promote programs to prospective adult students.
Participated in school retention efforts by maintaining productive contact with active students through graduation.
05/2013 to 08/2013
Retail Merchandising AssociateBemidji State University – , ,
Performed scheduled daily merchandising activities and priorities set forth by company and vendor.
Performed cosmetic reset and audits for various vendors.
Responsible for plan-o-gram updates and resets.
Assist in the planning and execution of special projects including retransformations, remodeling, and conversions.
Maintains store shelves by observing displays of product; removing damaged or freshness-dated products; tidying store shelves.
Performed inventory control, display building, and fixture installation.
Handled product returns and obtain credit for damaged products.
10/2012 to 06/2013
Front Desk Agent / DispatcherSignature Retail Services – , ,
Welcome and register guests.
Received payment and issue room key(s).
Make changes and confirm reservations by means of Galaxy and Lightspeed (hotel management programs).
Keep records of room availability and guests' accounts.
Post charges of food, room, liquor and telephone to system and settle guest account upon end of stay.
Verify that all updated reports have been run.
Date stamp, arrange, and track incoming mail, guest laundry and other special services such as arranging for taxi, tours, or shopping routes.
Answered and logged all incoming telephone calls and radio transmissions and ensuring that phone messages are taken accurately and are delivered promptly.
Record, and process all guest calls, requests, questions, or concerns.
Generate work-orders for guest in Lightspeed, route work-orders to appropriate department, and follow-up with guests to ensure their requests or problems have been met to their satisfaction.
Reviewed shift logs/daily memo books and document pertinent information in logbooks.
Dispatch drivers, bell staff and valet staff as needed.
Worked closely with Loss Prevention/Security to maintain vehicle, banquet room, offices keys, and radios in/out logs.
Education
Expected in 2010
Bachelor of Science: Business Management Human Resources University of Phoenix BSBM - , GPA: 3.54
Skills
Excellent Communication, Interpersonal Skills, Customer Service, Special Event Corrdinator, Loss Prevention measures, merchandising, M
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