E-Commerce Executive Resume Example
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E-COMMERCE EXECUTIVE
Professional Summary
I am interested in pursuing a career in Sales/Management working for a company with
quality products or services, where I can contribute to its growth by successfully
maintaining and developing new clients.
Skills
Work History
February 2016-CurrentE-Commerce Executive | Company Name | City, State
- Achieve unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients.
- Demonstrate in-depth knowledge and enthusiasm for the vehicles, accessories, and services of the product selling.
- Assume full responsibility for the entire sales process.
- Getting to know the client via an in-depth interview.
- Accommodating the client's product preference via presentation & demonstration.
- Finding the right vehicle for the client.
- Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client's expectations.
- Establishing a sustained consultative relationship with each client.
- Close sales effectively, being profit-minded, and understanding new and used car financing and insurance.
- Follow up with prospects, utilizing various methods of communication.
- Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing.
- Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.
- Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.
- Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery.
- Maintain knowledge of BMW products and services and maintain professional and technical expertise through on-the-job training, attending trade shows and educational programs, establishing personal network, reviewing industry publications, and participating in professional societies.
- Transitioned an average of 15 leads into paying customers per month.
- Managed and recorded all leads from outbound telephone marketing.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Recorded prospect contact information in CRM.
- Surpassed annual quota by 10%.
- Maintained friendly and professional customer interactions at all times.
July 2015-January 2016Internet Manager/E-Commerce | Company Name | City, State
- Respond via phone or email to customers who have submitted requests for vehicle information.
- Provide them the information they are asking for, schedule appointments and close the sale.
- Welcome customers and listening to their needs.
- Use a consultative selling process to match the best vehicle to the Customer needs.
- Create a great vehicle delivery experience for the Customer.
- Follow up with Customers to ensure satisfaction.
- Prospect through referrals and other creative approaches.
- Set and achieve targeted sales goals.
- Superior product knowledge to effectively help Customers.
- Transition Customers to the Service Department to support their ownership experience.
- Provide an exceptional customer experience to drive loyalty.
- Retail Sales.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Exceeded targeted sales goals by 9%.
June 2014-July 2015Hugo Boss Ambassador / Sales | Company Name | City, State
- Provide the highest level of Customer Service standards while maintaining a professional demeanor and personal presentation at all times.
- Meet and exceed sales and loyalty goals.
- Build and cultivate relationships with customers through personal interaction.
- Deliver exceptional customer service to promote brand awareness.
- Ensure each customer is personally greeted and assisted with enthusiasm, creating an exciting shopping experience for the customer.
- Develop repeat business to grow personal sales, utilizing B-connected to maintain client files.
July 2010-June 2014Director of Strategic Accounts/ Business Development | Company Name | City, State
- Researched, identified and built relationships with OEMs and CEMs such as Honeywell, UTC, Siemens, Alcatel, St Jude Medical, Schneider, Embraer, Invensys, Emerson and Sanmina just to name a few, through cold calling and visiting; both domestically and internationally.
- 100% Outbound; Made approximately 70 - 80 calls - Exceeded sales quota by 33% in 2013.
- Annual sales of $700,000.00 - $1,000,000.00 in a year.
- Negotiated prices with buyers and purchasing managers.
- Established and supported accounts with Fortune 500 companies in USA, Mexico, Portugal, Spain, France, Ukraine, China and Brazil to provide electronic components needed for production.
- Spent 1 year overseas in Portugal from 2013 to 2014 generating new business opportunities.
- Developed and maintained strong personal relationships with clients, buyers, purchasing managers and materials' managers to yield recurring sales.
- Increased revenue by 30% in one year by asking for referrals and converting them into new clients.
- Used custom sales strategy and sales management training to analyze requirements and close sales.
- Exceptional Interpersonal Skills
- Excellent Time Management
- Exceptional Interpersonal Communication
- Analytical Problem Solver
- Customer Inquiries
- New Business
- Team Player
- Customer Needs
- Outbound Telephone Marketing
- New Customers
- Inbound Calls
- Specific Products
- Business Management
- New Accounts
- Product Knowledge
June 2008-June 2010Senior Account Manager | Company Name | City, State
- Researched, identified and built relationships with OEMs and CEMs through cold calling; both domestically and internationally.
- 10% Inbound and 90% Outbound; Made approximately 70 - 80 calls.
- Annual sales of $500k - $600k in a year.
- Established and supported accounts with Fortune 500 companies to provide peripherals and semiconductors (Highly allocated, long lead times and obsolete).
- Resolved client's shortages.
- Developed and maintained personal relationships with clients, buyers, purchasing managers and materials' managers to yield recurring sales.
- Sales / Customer Service / Public relations.
January 2005-May 2008Company Name | City, State
- Sold fine custom home furnishing and eclectic home décor in a designer savvy area to a demanding, high profile clientele providing guidance on home decorating choices based on detailed, in-depth knowledge of high-end products.
- Consistently exceeded sales goals with personal average sales equivalent to 1/3 of the store's annual.
Education
Mathematics and Business AdministrationCollege Estado do Rio de JaneiroMathematics and Business Administration
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Resume Overview
School Attended
- College Estado do Rio de Janeiro
Job Titles Held:
- E-Commerce Executive
- Internet Manager/E-Commerce
- Hugo Boss Ambassador / Sales
- Director of Strategic Accounts/ Business Development
- Senior Account Manager
Degrees
- Mathematics and Business Administration
