I am interested in pursuing a career in Sales/Management working for a company with
quality products or services, where I can contribute to its growth by successfully
maintaining and developing new clients.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
College Estado do Rio de Janeiro, Expected in – –:Mathematics and Business Administration - GPA:Mathematics and Business Administration
Work History
Publicis Groupe - E-Commerce Executive Dallas, TX, 01/2016 - Current
Achieve unit sales targets for new and/or pre-owned cars and related products and
services from retail and/or wholesale clients.
Demonstrate in-depth knowledge and enthusiasm for the vehicles, accessories, and
services of the product selling.
Assume full responsibility for the entire sales process.
Getting to know the client via an in-depth interview.
Accommodating the client's product preference via presentation & demonstration.
Finding the right vehicle for the client.
Preparing the client for ownership with a smooth and thorough delivery that
accommodates all of the client's expectations.
Establishing a sustained consultative relationship with each client.
Close sales
effectively, being profit-minded, and understanding new and used car financing and
insurance.
Follow up with prospects, utilizing various methods of communication.
Develop new business and leads and increase client base through focused personal
marketing efforts that may include, but are not limited to, direct mail, networking
affiliations and telemarketing.
Make effective deliveries by following all sale details, inspecting every car sold,
introducing clients to the Service Manager, and making a personalized delivery of the car.
Maintain comprehensive knowledge of pricing and specifications of competitive vehicles
to provide clients with informative comparisons.
Demonstrate a detailed understanding of BMW vehicle supply status from production to
delivery.
Maintain knowledge of BMW products and services and maintain professional and technical
expertise through on-the-job training, attending trade shows and educational programs,
establishing personal network, reviewing industry publications, and participating in
professional societies.
Transitioned an average of 15 leads into paying customers per month.
Managed and recorded all leads from outbound telephone marketing.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Recorded prospect contact information in CRM.
Surpassed annual quota by 10%.
Maintained friendly and professional customer interactions at all times.
Bickford Senior Living - Internet Manager/E-Commerce Saint Charles, IL, 06/2015 - 2016
Respond via phone or email to customers who have submitted requests for vehicle
information.
Provide them the information they are asking for, schedule appointments and
close the sale.
Welcome customers and listening to their needs.
Use a consultative selling process to match the best vehicle to the Customer needs.
Create a great vehicle delivery experience for the Customer.
Follow up with Customers to ensure satisfaction.
Prospect through referrals and other creative approaches.
Set and achieve targeted sales goals.
Superior product knowledge to effectively help Customers.
Transition Customers to the Service Department to support their ownership experience.
Provide an exceptional customer experience to drive loyalty.
Retail Sales.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Exceeded targeted sales goals by 9%.
BLOOMINGDALES - Hugo Boss Ambassador / Sales City, STATE, 05/2014 - 06/2015
Provide the highest level of Customer Service standards while maintaining a
professional demeanor and personal presentation at all times.
Meet and exceed sales and loyalty goals.
Build and cultivate relationships with customers through personal interaction.
Deliver exceptional customer service to promote brand awareness.
Ensure each customer is personally greeted and assisted with enthusiasm, creating an
exciting shopping experience for the customer.
Develop repeat business to grow personal sales, utilizing B-connected to maintain
client files.
NEXGEN DIGITAL INC - Director of Strategic Accounts/ Business Development City, STATE, 06/2010 - 05/2014
Researched, identified and built relationships with OEMs and CEMs such as Honeywell,
UTC, Siemens, Alcatel, St Jude Medical, Schneider, Embraer, Invensys, Emerson and Sanmina
just to name a few, through cold calling and visiting; both domestically and
internationally.
100% Outbound; Made approximately 70 - 80 calls - Exceeded sales quota by 33% in 2013.
Annual sales of $700,000.00 - $1,000,000.00 in a year.
Negotiated prices with buyers and purchasing managers.
Established and supported accounts with Fortune 500 companies in USA, Mexico, Portugal,
Spain, France, Ukraine, China and Brazil to provide electronic components needed for
production.
Spent 1 year overseas in Portugal from 2013 to 2014 generating new business
opportunities.
Developed and maintained strong personal relationships with clients, buyers, purchasing
managers and materials' managers to yield recurring sales.
Increased revenue by 30% in one year by asking for referrals and converting them into
new clients.
Used custom sales strategy and sales management training to analyze requirements and
close sales.
Researched, identified and built relationships with OEMs and CEMs through cold calling;
both domestically and internationally.
10% Inbound and 90% Outbound; Made approximately 70 - 80 calls.
Annual sales of $500k -
$600k in a year.
Established and supported accounts with Fortune 500 companies to provide peripherals
and semiconductors (Highly allocated, long lead times and obsolete).
Resolved client's shortages.
Developed and maintained personal relationships with clients, buyers, purchasing
managers and materials' managers to yield recurring sales.
Sales / Customer Service / Public relations.
JUXTAPOSITION HOME - City, STATE, 01/2005 - 05/2008
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School Attended
College Estado do Rio de Janeiro
Job Titles Held:
E-Commerce Executive
Internet Manager/E-Commerce
Hugo Boss Ambassador / Sales
Director of Strategic Accounts/ Business Development
