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E-Commerce Executive Resume Example

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E-COMMERCE EXECUTIVE
Professional Summary
I am interested in pursuing a career in Sales/Management working for a company with quality products or services, where I can contribute to its growth by successfully maintaining and developing new clients.
Skills
Work History
February 2016-CurrentE-Commerce Executive | Braman Motors | Miami, FL
  • Achieve unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients.
  • Demonstrate in-depth knowledge and enthusiasm for the vehicles, accessories, and services of the product selling.
  • Assume full responsibility for the entire sales process.
  • Getting to know the client via an in-depth interview.
  • Accommodating the client's product preference via presentation & demonstration.
  • Finding the right vehicle for the client.
  • Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client's expectations.
  • Establishing a sustained consultative relationship with each client.
  • Close sales effectively, being profit-minded, and understanding new and used car financing and insurance.
  • Follow up with prospects, utilizing various methods of communication.
  • Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing.
  • Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.
  • Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.
  • Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery.
  • Maintain knowledge of BMW products and services and maintain professional and technical expertise through on-the-job training, attending trade shows and educational programs, establishing personal network, reviewing industry publications, and participating in professional societies.
  • Transitioned an average of 15 leads into paying customers per month.
  • Managed and recorded all leads from outbound telephone marketing.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Recorded prospect contact information in CRM.
  • Surpassed annual quota by 10%.
  • Maintained friendly and professional customer interactions at all times.



July 2015-January 2016Internet Manager/E-Commerce | Mercedes-Benz of Miami | Miami, FL
  • Respond via phone or email to customers who have submitted requests for vehicle information.
  • Provide them the information they are asking for, schedule appointments and close the sale.
  • Welcome customers and listening to their needs.
  • Use a consultative selling process to match the best vehicle to the Customer needs.
  • Create a great vehicle delivery experience for the Customer.
  • Follow up with Customers to ensure satisfaction.
  • Prospect through referrals and other creative approaches.
  • Set and achieve targeted sales goals.
  • Superior product knowledge to effectively help Customers.
  • Transition Customers to the Service Department to support their ownership experience.
  • Provide an exceptional customer experience to drive loyalty.
  • Retail Sales.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Exceeded targeted sales goals by 9%.



June 2014-July 2015Hugo Boss Ambassador / Sales | BLOOMINGDALES | Aventura, FL
  • Provide the highest level of Customer Service standards while maintaining a professional demeanor and personal presentation at all times.
  • Meet and exceed sales and loyalty goals.
  • Build and cultivate relationships with customers through personal interaction.
  • Deliver exceptional customer service to promote brand awareness.
  • Ensure each customer is personally greeted and assisted with enthusiasm, creating an exciting shopping experience for the customer.
  • Develop repeat business to grow personal sales, utilizing B-connected to maintain client files.


July 2010-June 2014Director of Strategic Accounts/ Business Development | NEXGEN DIGITAL INC | Irvine, CA
  • Researched, identified and built relationships with OEMs and CEMs such as Honeywell, UTC, Siemens, Alcatel, St Jude Medical, Schneider, Embraer, Invensys, Emerson and Sanmina just to name a few, through cold calling and visiting; both domestically and internationally.
  • 100% Outbound; Made approximately 70 - 80 calls - Exceeded sales quota by 33% in 2013.
  • Annual sales of $700,000.00 - $1,000,000.00 in a year.
  • Negotiated prices with buyers and purchasing managers.
  • Established and supported accounts with Fortune 500 companies in USA, Mexico, Portugal, Spain, France, Ukraine, China and Brazil to provide electronic components needed for production.
  • Spent 1 year overseas in Portugal from 2013 to 2014 generating new business opportunities.
  • Developed and maintained strong personal relationships with clients, buyers, purchasing managers and materials' managers to yield recurring sales.
  • Increased revenue by 30% in one year by asking for referrals and converting them into new clients.
  • Used custom sales strategy and sales management training to analyze requirements and close sales.
  • Exceptional Interpersonal Skills
  • Excellent Time Management
  • Exceptional Interpersonal Communication
  • Analytical Problem Solver
  • Customer Inquiries
  • New Business
  • Team Player
  • Customer Needs
  • Outbound Telephone Marketing
  • New Customers
  • Inbound Calls
  • Specific Products
  • Business Management
  • New Accounts
  • Product Knowledge

June 2008-June 2010Senior Account Manager | MANISTAR ELECTRONICS | Lake Forest, CA
  • Researched, identified and built relationships with OEMs and CEMs through cold calling; both domestically and internationally.
  • 10% Inbound and 90% Outbound; Made approximately 70 - 80 calls.
  • Annual sales of $500k - $600k in a year.
  • Established and supported accounts with Fortune 500 companies to provide peripherals and semiconductors (Highly allocated, long lead times and obsolete).
  • Resolved client's shortages.
  • Developed and maintained personal relationships with clients, buyers, purchasing managers and materials' managers to yield recurring sales.
  • Sales / Customer Service / Public relations.
January 2005-May 2008JUXTAPOSITION HOME | Newport Coast, CA
  • Sold fine custom home furnishing and eclectic home décor in a designer savvy area to a demanding, high profile clientele providing guidance on home decorating choices based on detailed, in-depth knowledge of high-end products.
  • Consistently exceeded sales goals with personal average sales equivalent to 1/3 of the store's annual.
Education
Mathematics and Business AdministrationCollege Estado do Rio de JaneiroMathematics and Business Administration
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Resume Overview

Companies Worked For:

  • Braman Motors
  • Mercedes-Benz of Miami
  • BLOOMINGDALES
  • NEXGEN DIGITAL INC
  • MANISTAR ELECTRONICS
  • JUXTAPOSITION HOME

School Attended

  • College Estado do Rio de Janeiro

Job Titles Held:

  • E-Commerce Executive
  • Internet Manager/E-Commerce
  • Hugo Boss Ambassador / Sales
  • Director of Strategic Accounts/ Business Development
  • Senior Account Manager

Degrees

  • Mathematics and Business Administration

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