Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Safe driving techniques
  • Driving and transportation
  • Confidentiality understanding
  • [Type] vehicles expertise
  • Customer service
  • Passenger support
  • Time management
  • Safety protocols
  • Schedule management
Education and Training
Lafayette High School Buffalo, NY Expected in 05/2016 GED : - GPA :
Experience
Ethan Allen - Driving
Philadelphia, PA, 01/2020 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Documented daily mileage, gas and other data.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Verified contents of inventory loads against shipping papers to determine discrepancies.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Transported clients to events and programs according to activity schedule.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Completed customer orders and collected payments to keep accounts current.
  • Offered riders information about local attractions and restaurants.
  • Saved on gas costs every month by planning more efficient routes.
  • Conducted cold calls to offer services to potential customers.
  • Maintained safe driving history with no critical incidents over [Number]-year timeframe.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Documented customer service issues, expenses, mileage and other key information.
  • Collected [Description of loads] and correctly secured load in order to uphold safety standards and reduce damage.
  • Held [Description] endorsement without any issues.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Transported clients to specified destinations safely and on-time.
  • Collected payments for goods delivered or unloaded.
  • Logged deliveries in [Type] system, including drop-off times and special conditions.
DoorDash - Driving
City, STATE, 04/2020 - 08/2021
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Documented daily mileage, gas and other data.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Verified contents of inventory loads against shipping papers to determine discrepancies.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Transported clients to events and programs according to activity schedule.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Completed customer orders and collected payments to keep accounts current.
  • Offered riders information about local attractions and restaurants.
  • Saved on gas costs every month by planning more efficient routes.
  • Conducted cold calls to offer services to potential customers.
  • Maintained safe driving history with no critical incidents over [Number]-year timeframe.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Documented customer service issues, expenses, mileage and other key information.
  • Collected [Description of loads] and correctly secured load in order to uphold safety standards and reduce damage.
  • Held [Description] endorsement without any issues.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Transported clients to specified destinations safely and on-time.
  • Collected payments for goods delivered or unloaded.
  • Logged deliveries in [Type] system, including drop-off times and special conditions.
Toppan Merrill - Warehouse Worker
City, STATE, 05/2019 - 04/2021
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Generated shipping documents, including packing lists and invoices.
  • Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
  • Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
  • Tagged unmarked merchandise with item number.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Unloaded cargo from trucks with mechanized equipment.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Logged unit quantities and entered data into inventory database.
  • Loaded perishable goods into environmentally controlled trucks.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Accessed elevated products from manlifts and high-reach ladders.
  • Employed first-in first-out protocols to reduce waste.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Senica Niagara Casino - Costumer Service &warehouse
City, STATE, 02/2016 - 08/2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Recommended improvements to products and services to mitigate complaints.
  • Set up and activated customer accounts.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Exceeded company productivity standards on consistent basis.

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Resume Overview

School Attended

  • Lafayette High School

Job Titles Held:

  • Driving
  • Driving
  • Warehouse Worker
  • Costumer Service &warehouse

Degrees

  • GED

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