Began career as Operations Manager with expectation of improving business processes and personnel in areas pre-identified by owner.
Progressed responsibilities to expanding coverage area and adding additional personnel in off site locations.
Identified area needs and implemented process for expanding coverage area resulting in 25% increase of job revenue.
Identified and implanted practices to reduce expenses by 15% without compromising quality and efficiency.
Resolved appraisal or other real estate issues as they occurred, ordering outside appraisals, and contracting with fee appraisers.
Strong negotiation skills and the ability to operate in a high pressure sales support environment, optimizing appraisal completion while maintaining the company's collateral risk tolerances Provided support to other team members and is a resource person to bank officers.
Ownership for developing and executing sourcing strategies Provided informal work guidance or direction to staff of 2 managers, 20+ appraisers and 2 clerical.
12/2004 - 12/2005
Finstad Land & Spatial Surveying － Carlisle, PAOffice Manager/Processor
Began career as Processor of research and finished product.
Added responsibility of Office Manager and additionally added sales as well.
Developed marketing strategies to increase job flow by 15-20%
Researched property; to include plats, tax maps, and legal descriptions
Quoted and Set up job for 4 field crews
Tracked job progress to ensure timely delivery to customer
Proof certifications/legal descriptions prior to being signed by registered surveyor
Interviewed individuals according to skill level, for field crew to include sales personnel
Maintained contacts database for marketing purposes
Maintained crew time sheets and company vehicle maintenance.
03/2001 - 08/2004
University of South Florida Regional Genetics Pr － Carlisle, PAExecutive Administrative Assistant
Began as an Administrative Assistant supporting counselors and scheduling.
Progressed to Executive Administrative Assistant to Director and Co Director of Pediatrics Genetics Division.
Additional responsibilities added to include Accounts Payable and mentoring additional Administrative Assistant.
Developed and Implemented format for Clinical Notes/Transcription
Initiated use of digital camera to cut costs on film and processing within division Initiated computer based transcription to cut costs on use of tapes and loss of patient consultations
Point of contact for prospective patients; pediatric, prenatal, cancer and genetic.
Obtained patient medical history and schedule accordingly
Maintained patient medical chart and/or medical records
Assisted in facilitating cytogenetic testing for patients
Transcribed recorded transcription for over 300 patients weekly
Prepared manuscripts for publication and/or presentation in US and Europe
Maintained leave records for faculty of 2 physicians, 4 counselors and 2 administrative
Maintained division patient billing and accounts payable
Scheduled patient services through other healthcare providers (amnio, targeted sonograms, MRI, etc.)
03/1997 - 10/2000
Staples Mid Atlantic Distribution Center － Carlisle, PAFacilities Administrative Assistant
Began as Quality Control when facility first opened.
Within 8 months accepted position as Directors Admin, a short amount of time later moved over to facilities and assisted with the day to day until a new Facilities manager could be hired.
Implemented and managed Safety Program and Incentives to cut injuries by 90 days average
Identified methods for cost savings within department totaling over $1000 a month.
Participated in identifying problem delivery areas and resolving key issues across Mid Atlantic Region.
Created, managed, and supported recognition and communication programs that foster a teamwork environment for over 1000 associates.
07/1996 - 03/1997
Electronic Banking Systems － Hagerstown, MDAuditor
10/1993 - 10/1996
Little Tikes － Shippensburg, PAProduction Reporting Clerk