Exceptional communication and interpersonal skills with the ability to generate action in others through strong leadership and trust.
Skilled at completeing multipule projects simultaneously.
Energetic and hard working
Organized and self starting.
I learn quickly and adapt to change
Managed / directed dealers to increase overall business growth in parts and service.
Assist dealers with marketing and inventory control.
Monitor and control warranty costs and provide up-to-date information about Subaru policy and procedures.
I have increase parts purchases consistently over 20% growth every year for the past 5 years while keeping my districts CPVS to under 90%. I had the largest wholesale PNVW in the Central region at over $150 per car in 2017
Provide leadership skills to improve business relations with our dealer body to promote Subaru's visions and business goals
Assisted dealers in controlling warranty costs and increasing customer satisfaction though assisting dealers repair problem cars while increasing their own technicians skill through problem solving.
Increased dealer technical training through planning and enrollment into available classes. Increased dealer fixed right the first time scores.
Assisted dealers with customers as needed and submitted QMR's to quickly address product issues.
My CPVS costs were consistently some of the lowest in the country along with high OLP and technical training percentage also among the highest.
Managed day to day activities relating to parts and service for 16 employees.
Reviewed work procedures with employees to ensure adherence to quality control standards and increased sales.
Reduced expenses with budget management and monitored parts stocking levels to meet customer demand without excessive parts inventory.
Developed innovative ideas to attract new customers.
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