LiveCareer-Resume

doordasher resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Experienced waiter bringing enthusiasm, dedications and more than exceptional worth ethic. Trained in customer service with in-depth knowledge of Country Italian Cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Outgoing person skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and independently handling customers issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Skills
  • Collaboration
  • Flexible
  • Multitasking
  • Active listening
  • Critical thinking
  • Work ethic
  • Clerical
  • Customer service
  • Supervision
  • Friendly, positive attitude
  • Organizational skills
  • Reliable and trustworthy
  • Relationship building
  • Dining crew workflow optimization
  • Table Bussing
  • Service prioritization
  • Time management
  • Team management
  • Training & Development
  • Troubleshooting
  • Dining customer service
  • Price memorization
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Food safety understanding
  • Menu knowledge
  • Sales Techniques
  • Ordering and stocking
  • Issue resolution
  • Product recommendations
  • Staff mentoring
  • Cash counting machine operations
  • Loss prevention
  • Cash drawer balancing
  • ID verification
  • Merchandise restocking
Experience
05/2021 to Current
Doordasher Northern Tool + Equipment Ocala, FL,
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Delivered fresh food to customers across local area.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Obtained and maintained proper delivery authorization and pickup documentation.
  • Processed shipment documents neatly and efficiently for each load.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times if possible.
03/2019 to 12/2020
Host/Server/Waiter The Blacksmith Restaurant City, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to Clairep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Increased sales of high margin menu items through effective upselling.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Provided exceptional service to high volume of daily customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Served average 20 to 60 patrons daily at Bar and Grill restaurant with consistent recommendations for more than exceptional service.
  • Operated POS terminals to input orders, split bills and calculate totals.
12/2019 to 09/2020
Server/Waiter Old Town Spaghetti Store City, STATE,
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shits to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted in preparing for functions and banquets by setting up and taking down tables and chairs and decorating.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Explained preparations of various menu items, describing ingredients and cooking methods to customers.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared banquet rooms for use, adjusted lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maintained table setting by removing courses, replacing utensils and refilling beverages promptly.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Carried numerous plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Answer phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked menus to verify current selection availability and cleanliness.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Increased sales of high margin menu items through effective upselling.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
08/2018 to 05/2019
Cashier Team Lead Car Wash USA City, STATE,
  • Keyholder to safe, front door and office doors.
  • Maintained all closing duties including emptying cash from pay and go machines, maintaining and servicing machines when needed.
  • Cleaning and servicing the car wash tunnel every morning and night and throughout the day.
  • Making sure the store was open when roads were iced over due to inclement weather.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing rotating and merchandising products at point-of-sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding process.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Provided assistance with purchases, locating items and signing up for reward programs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Troubleshoot and resolve issues with cash registers, card scanners and printers.
  • Developed training and mentoring procedures to Clairep team member performance strong and optimize for store needs.
  • Learned roles of other departments to provide coverage and Clairep store operational.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Greeted customers promptly and responded to questions.
  • Helped customers find specific products, answering questions and offering advice.
  • Supervised more than 4 cashiers and associates to maximize performance, efficiency and service levels.
  • Monitored exits for security issues.
  • Maintained work area in clean and neat manner.
  • Inspected checkout areas every morning and night and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Worked closely with front-end staff to assist customers.
  • Counted and balanced cashier drawers.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education and Training
Expected in to to
:
Tennessee College of Applied Technology - Jackson - Jackson, TN
GPA:

No College Degree as of yet, dropped out due to lack of funds and personal issues that have now been resolved. 3.0 GPA while enrolled.

Expected in 05/2014 to to
High School Diploma:
Crockett County High School - Alamo, TN
GPA:

Graduated with a 3.1 GPA

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Resume Overview

School Attended

  • Tennessee College of Applied Technology - Jackson
  • Crockett County High School

Job Titles Held:

  • Doordasher
  • Host/Server/Waiter
  • Server/Waiter
  • Cashier Team Lead

Degrees

  • High School Diploma

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