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Dollar General Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Energetic and reliable [Job Title] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Amicable call center professional with ability to thrive in fast-paced customer service settings. Offering exceptional strengths in [Skill] and knowledge of [Area of expertise].

Fast-paced Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Bringing [Number] years' experience supporting [Product or Service], consistent attainment of deadlines and [Number]% customer retention rating.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Productive Call Center Representative with [Number] years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.

Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills
  • Call center operations
  • Performance monitoring
  • Training experience
  • Analytical abilities
  • Prompt table clearance
  • Menu memorization
  • Liquor, wine and food service
  • Dining customer service
  • Food inspection
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Price memorization
  • Buffet setup and takedown
  • Dish preparation
  • Table setting arrangements
  • Check payment processing
  • Menu knowledge
  • High-volume dining
  • Safe food handling
  • Service prioritization
  • Sales techniques
  • Regulatory compliance
  • Sales transaction processing
  • Sales promotions
  • Client relationship management
  • Customer care
  • Sales initiatives
  • Customer service
  • Sales presentations
Education and Training
Central High School Memphis, Expected in 05/2013 High School Diploma : - GPA :
Experience
Avantor - Dollar General
Missouri City, TX, 07/2019 - 01/2020
  • Achieved or surpassed company-defined sales quotas for [Number] consecutive months.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Performed promotional sales calls to increase client base.
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Coached other employees in effective customer service and successful selling techniques.
  • Checked store shelves and restocked products from inventory in back room.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Researched items at other locations to find products requested by shoppers.
  • Negotiated sales and pricing with new and existing clients.
  • Promoted product and service offerings in an effort to increase revenue.
Aimbridge Hospitality - Sales Associate
Flower Mound, TX, 04/2018 - 02/2019
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Lobel Financial - Server
Las Vegas, NV, 06/2016 - 01/2017
Investors Real Estate Trust - Call Center Representative
City, STATE, 02/2015 - 11/2015
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Negotiated with over [Number] vendors to expedite product shipments and backorders.
A-one Staffing - Leasing Consultant
City, State, 05/2014 - 08/2015
  • Oversaw daily operations, maintenance and administration of various properties.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Directed collection of more than $[Amount] in monthly income with consistently high payment rates.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Received rent payments and tracked these transactions in [Software].
  • Increased occupancy from [Number]% to [Number]% through [Action] and [Action].
  • Checked rental eligibility by following [Name of Company]'s verification process.
  • Maintained accurate records of all correspondence with and from tenants.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Coordinated and followed up on maintenance requests for residents.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Used effective [Type] methods to quickly resolve issues among residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Tracked all leads using [Software] and followed up with interested parties within [Timeframe].
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Planned and conducted [Type] meetings on [Timeframe] basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Inspected outside of property on [Timeframe] basis and immediately notified [Type] department to remedy issues and maintain curbside appeal.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Central High School
Job Titles Held:
  • Dollar General
  • Sales Associate
  • Server
  • Call Center Representative
  • Leasing Consultant
Degrees
  • High School Diploma