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Document Control Specialist Resume Example

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DOCUMENT CONTROL SPECIALIST
Professional Summary

To obtain a position that will utilize my experience in customer service to assist others in their needs. Document Management Specialist, providing general administrative back-up and other duties. Almost 2 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail.

Accomplishments

Stream lined Timecard entry and tracking for better time management and cost saving to LMI Aerospace.

Skills
  • Proficient with custom software for call centers
  • Keyboarding
  • Listening
  • Customer Service
  • Problem-solving skills
  • Self-motivated
  • Organizational skills
  • File/records maintenance
  • Data logging
  • Operational improvement
  • Communications
  • Superior keyboarding skills.
  • Billing
  • Excellent interpersonal skills
  • Help Desk
  • Sales
  • Troubleshooting
  • Meticulous attention to detail
  • Recordkeeping skills
  • Digital file organization
  • Process improvement
  • Proficient in systems used in Aerospace industry
Work History
Document Control Specialist, 05/2018 to 04/2020
LMI Aerospace – St. Charles, MO
  • Processed Manual Timecard entry for hourly personal for entire St. Charles Plant via AS400.
  • Submitted daily email to management and HR tracking missing timecards.
  • Weekly meeting with HR to review timecard data.
  • Pull engineering changes from PORTALS ( Honda, Sikorsky, Boeing, Spirit and Vought/Trimph/Lockheed Martin) and submitted for review to engineering when Revision level change happened.
  • Manual printing of changes from PORTALS on Plotter and compiling printed papers, then folding to specific directions.
  • Tracking Engineering paper work
  • Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
  • Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
  • Worked with internal staff to process documents.
  • Created and maintained user accounts and properly routed documents for approval.
  • Updating Revision level changes in AS400 after receiving approved documentation back. Stamping and filing in correct folder, shredding old revision levels in the process.
  • Handling Mylars for plant- Order, File, mail to other facility's and if needed destroy old Mylars.
  • Fill out export control request and followup to confirm before shipping request documents or Mylars out of the country to suppler or vendors.
  • Maintained document control system including work instructions, procedures and associated databases.
  • Pulling work instructions to match work orders to get to the inventory crib for process to the plant floor.
  • Verify work instructions revision level matches current work order request, if not then work with engineering to correct issue so work can flow to shop floor.
  • Updating and printed work instructions to keep up with changes made or demand for additional work.
  • Filing used work instructions as needed to be ready for next work order.
  • Submit Specification revisions levels for review to engineering and update when returned.
  • Scan all completed work orders after shipped out into OnBase for storage and file paper copies for back up.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Located missing file materials, which enabled multiple departments to meet project deadlines and avoid lost man-hours.
  • Team Center usage for acknowledgement of new revision levels that were not printed however accessed by using Teamcenter terminals placed in specific work areas
  • Process, review and forward( if needed) Purchase Orders from incoming vendors for requested work
Customer Service, 11/2017 to 02/2018
MOHELA – Chesterfield, MO
Document Control Specialist, 08/1994 to 09/2017
Frontier-Verizon-GTE – Springs, MO
  • Customer Service • Communicate with Customer options for repayment of student loans and provide information on potions.
  • Customer Service Representative, (IHD)Interfunctional Help Desk, (ELL) Empowered Leader Line-Supervisory positions Communicate with customers, billing, troubleshooting, collections, referring customers to proper department to resolve customer issues.
  • While in IHD, not only assisted customers, but also customer service representatives (Peer-to-peer coaching).
  • Awarded multiple honors for great attendance.
  • Received abundant customer recognitions over years of service.
  • Earned recognition for customer sales while working for GTE.
  • Served on special project with Verzion focusing on collections.
  • Volunteered on special projects multiple time for Frontier for the Office of the President complaints.
  • Achieved multiple peer-to-peer awards for superior performance.
Education
High School Diploma: 05/1989
Wentzville High School - Wentzville, MO
Some Classes Taken No Degree ObtainedSt. Charles County Community College - St. Peters, MO
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Resume Overview

Companies Worked For:

  • LMI Aerospace
  • MOHELA
  • Frontier-Verizon-GTE

School Attended

  • Wentzville High School
  • St. Charles County Community College

Job Titles Held:

  • Document Control Specialist
  • Customer Service

Degrees

  • High School Diploma : 05/1989
    Some Classes Taken No Degree Obtained

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