Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Familiar with managing emotions and staying clear-headed under pressure.
Skills
Business administration
Database administration
Scheduling
Policy and procedure modification
Documentation and control
Credit and collections
Basic math
Organization and Time management
Responsible
Detail-oriented
Computer skills
Information intake
Computer-aided dispatching
Basic life support understanding
Map reading skills
Police and fire procedures
Data management
Microsoft Office
Flexible & Adaptable
Verbal and written communication
Compassion
Reading comprehension
Education
Brantley County High SchoolNahunta, GAExpected in 06/1999 – –High School Diploma: - GPA:
Work History
Marc W. Eaton, PhD, P.C. - Doctor's Assistant /Medical Office Manager City, STATE, 02/2013 - 04/2019
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
Consulted with healthcare professionals on business decisions.
Built relationships with physicians to create steady referral pipeline.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Developed and maintained electronic record management systems to analyze and process data.
Performed patient assessments and contributed to development of interdisciplinary care plans.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for [Number] employees.
Improved office operations by automating client correspondence, record tracking and data communications.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Ware County Georgia - Communications Officer /911 Emergency Dispatcher City, STATE, 08/2011 - 05/2015
Received over 20 911 and non-emergency calls per 8 hours to dispatch calls to appropriate agencies and officers on duty.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used CAD System to track and maintain case incident numbers and logs.
Identified cases requiring additional resources and interventions, reaching out to supervisors or on call workers to determine best next steps.
Reduced risks and emergency response issues by observing public safety field units.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
Optimized productivity to improve on-time emergency response and life support.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Troup County Georgia - Communications Officer/911 Emergency Dispatcher City, STATE, 09/2008 - 08/2010
Used CAD system to track and maintain case incident numbers and logs.
Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Received over 50 911 and non-emergency calls per 12 hours to dispatch calls to appropriate agencies and officers on duty.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Optimized productivity to improve on-time emergency response and life support.
Reduced risks and emergency response issues by observing public safety field units.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Identified cases requiring additional resources and interventions, reaching out to supervisors or on call workers to determine best next steps.
Brantley County Georgia - Communications Officer/ 911 Dispatcher City, STATE, 02/2006 - 07/2008
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