Doctor's Assistant /Medical Office Manager Resume Example
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DOCTOR'S ASSISTANT /MEDICAL OFFICE MANAGER
Professional Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Familiar with managing emotions and staying clear-headed under pressure.
Skills
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Work History
Doctor's Assistant /Medical Office Manager, 02/2013 to 04/2019
Company Name – City, State
Company Name – City, State
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Built relationships with physicians to create steady referral pipeline.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed and maintained electronic record management systems to analyze and process data.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Completed bi-weekly payroll for [Number] employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Communications Officer /911 Emergency Dispatcher, 08/2011 to 05/2015
Company Name – City, State
Company Name – City, State
- Received over 20 911 and non-emergency calls per 8 hours to dispatch calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used CAD System to track and maintain case incident numbers and logs.
- Identified cases requiring additional resources and interventions, reaching out to supervisors or on call workers to determine best next steps.
- Reduced risks and emergency response issues by observing public safety field units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Optimized productivity to improve on-time emergency response and life support.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Communications Officer/911 Emergency Dispatcher, 09/2008 to 08/2010
Company Name – City, State
Company Name – City, State
- Used CAD system to track and maintain case incident numbers and logs.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received over 50 911 and non-emergency calls per 12 hours to dispatch calls to appropriate agencies and officers on duty.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Optimized productivity to improve on-time emergency response and life support.
- Reduced risks and emergency response issues by observing public safety field units.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Identified cases requiring additional resources and interventions, reaching out to supervisors or on call workers to determine best next steps.
Communications Officer/ 911 Dispatcher, 02/2006 to 07/2008
Company Name – City, State
Company Name – City, State
Education
High School Diploma: 06/1999
Brantley County High School - City, State
Brantley County High School - City, State
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Resume Overview
School Attended
- Brantley County High School
Job Titles Held:
- Doctor's Assistant /Medical Office Manager
- Communications Officer /911 Emergency Dispatcher
- Communications Officer/911 Emergency Dispatcher
- Communications Officer/ 911 Dispatcher
Degrees
- High School Diploma : 06/1999
