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Doctor's Assistant /Medical Office Manager Resume Example

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DOCTOR'S ASSISTANT /MEDICAL OFFICE MANAGER
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Familiar with managing emotions and staying clear-headed under pressure.

Skills
  • Business administration
  • Database administration
  • Scheduling
  • Policy and procedure modification
  • Documentation and control
  • Credit and collections
  • Basic math
  • Organization and Time management
  • Responsible
  • Detail-oriented
  • Computer skills
  • Information intake
  • Computer-aided dispatching
  • Basic life support understanding
  • Map reading skills
  • Police and fire procedures
  • Data management
  • Microsoft Office
  • Flexible & Adaptable
  • Verbal and written communication
  • Compassion
  • Reading comprehension
Work History
Doctor's Assistant /Medical Office Manager, 02/2013 to 04/2019
Marc W. Eaton, PhD, P.C. – Waycross, GA
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Consulted with healthcare professionals on business decisions.
  • Built relationships with physicians to create steady referral pipeline.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for [Number] employees.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Communications Officer /911 Emergency Dispatcher, 08/2011 to 05/2015
Ware County Georgia – Waycross, GA
  • Received over 20 911 and non-emergency calls per 8 hours to dispatch calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used CAD System to track and maintain case incident numbers and logs.
  • Identified cases requiring additional resources and interventions, reaching out to supervisors or on call workers to determine best next steps.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Optimized productivity to improve on-time emergency response and life support.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Communications Officer/911 Emergency Dispatcher, 09/2008 to 08/2010
Troup County Georgia – Lagrange, GA
  • Used CAD system to track and maintain case incident numbers and logs.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received over 50 911 and non-emergency calls per 12 hours to dispatch calls to appropriate agencies and officers on duty.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Optimized productivity to improve on-time emergency response and life support.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Identified cases requiring additional resources and interventions, reaching out to supervisors or on call workers to determine best next steps.
Communications Officer/ 911 Dispatcher, 02/2006 to 07/2008
Brantley County Georgia – Nahunta, GA
Education
High School Diploma: 06/1999
Brantley County High School - Nahunta, GA
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Resume Overview

Companies Worked For:

  • Marc W. Eaton, PhD, P.C.
  • Ware County Georgia
  • Troup County Georgia
  • Brantley County Georgia

School Attended

  • Brantley County High School

Job Titles Held:

  • Doctor's Assistant /Medical Office Manager
  • Communications Officer /911 Emergency Dispatcher
  • Communications Officer/911 Emergency Dispatcher
  • Communications Officer/ 911 Dispatcher

Degrees

  • High School Diploma : 06/1999

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