Accomplished secretary, public administrator, and board officer with solid experience
responding to customer inquiries, state and local governments, and regulatory agencies. Demonstrated ability to deliver concise accurate meeting minutes, proposals, resolutions, and project specifications. Versatile and keen observer with outstanding organizational skills, business acumen, and strategic planning ability. Deadline driven and committed to build rapport and maintain strong relationships with Board of Directors, President, and Senior Management.
Project Management: Co-Led APPA 10th Annual Lineworkers' Rodeo Host Team which resulted in a well attended successful event for both APPA and OPPD.
Developed construction service project specifications Operations Management: Developed and implemented programs for hardship cases to aid citizens in managing water utility bills Maintained all vital records related to municipal water, construction, and real estate activities ensuring secured and easily accessible information in compliance with applicable laws and regulatory agencies Played a pivotal role in public hearings for facility siting, disposals, rate changes, and other policy changes Implemented collective construction planning and progress meetings Staff Development: Launched well-received process of documenting employee expense reimbursement request developed out of a Lean Team effort Proactive participation on a Lean Team to re-evaluate Credit Card procurement guidelines and reconciliation processes.
Omaha Public Power DistrictMay 2003 to CurrentDivision Secretary Omaha, NE
Design PowerPoint presentations for meetings with other divisions and Senior Management Arrange appropriate travel, itineraries, necessary contacts and city information for T&D Operations employees Schedule internal and external meetings and assist with meeting materials and agendas Maintain and coordinate Division Manager's day-to-day meeting and travel schedules Collaborate with other administrative team members, human resources and the finance department on special projects and events Write and distribute meeting minutes to appropriate individuals Provide logistical support to visiting executives in coordination with other assistants Create and maintain filing organization systems; both paper and electronic Investigate concerns and draft responses to urgent request Process travel expenses and reimbursement requests in Asset Suites for approval Assume responsibilities of credit card coordinator and custodian Assistant Storm Manager on the T&D Emergency Response Team Author correspondence; process invoices, contracts, and vouchers in RAMS for payment and publishes the division's weekly report.
City of Highland ParkJune 1998 to June 2002Deputy Director Highland Park, MI
Planned, directed, and coordinated City's Water and Sewerage Administration, Facility Services, Real Estate/Property Management, and Outdoor Lighting divisions of the Department of Water and Public Works Developed and implemented policies and procedures for the Customer Service and Metering Divisions of the Water Department that were designed to focus on customer satisfaction Prepared and presented proposals and resolutions to various boards and councils for adoption Implemented programs for hardship cases to assist citizens in managing water bills Selected, coached, developed, and monitored performance of staff Directed the handling of customer inquiries and handled complex customer inquiries Developed, monitored, and managed annual budget Coordinated and marketed activities that improved community relations at large Communicated with local media, State Department of Environmental Quality, State Attorney General and other governing authorities regarding water operations Increased water collection rate by thirty percent and decreased water loss Managed by ten percent.
Provided leadership for public hearings for facility siting, disposals, rate changes, and other policy changes.
Barton Malow CompanyMarch 1995 to June 1998Field/Project Engineer Southfield, MI
Participated in project team to market construction management services Monitored trade contractor performance on the following construction projects for compliance with regulatory agencies, specifications, scheduling, state and local code ordinances, safety, and budget Lake Orion Township School District, New Field House Construction & Renovations to.
Existing Buildings Chippewa Valley SchoolsLake Orion, MI
Information Technology needs assessment, Clinton Township, MI $1.8M Ypsilanti School District, Additions & Renovations, Ypsilanti, MI $59.5 Redford Union School District, District Wide Renovations, Redford, MI $33m Administered bid and award Negotiated change orders Published monthly project status reports for the purpose of executive analysis of projects' financial standing Implemented and maintained shared electronic files, improving internal communications.
Bellevue University1 2015Bachelor of Arts: LeadershipBellevue, NELeadership
University of Phoenix - Southfield CampusBachelor of Science: Business ManagementSouthfield, MIBusiness Management
California State UniversityNorthridge, CA
Oakland UniversityRochester, MI
Professional Development OPPD Mentoring Network OPPD Manager Readiness Training OPPD Rate Training Heartland Blueprint Class XIV Real Estate Sales Volunteer Activity Winner's Circle United Way Campaign Team Captain Inroads Program City of Highland Park Election Commission City of Highland Park Water Board and Board of Appeals Career Day - St. Benedict Elementary School - Highland Park, MI Advisory Council - Boys & Girls Club of Southeastern Michigan Girls Scouts of Southeastern Michigan Detroit Public Schools Tutorial Program Blue Cross Blue Shield Employees Federal Credit Union - Chairman of Supervisory Committee
administrative, Attorney, budget, Business Management, community relations, contracts, credit, customer
satisfaction, Customer Service, Senior
Management, filing, Finance, financial, focus, human resources, Information Technology, leadership, Lighting, managing, market, materials, meetings, PowerPoint presentations, Works, needs assessment, policies, Property Management, proposals, Quality, Real Estate, safety, scheduling, Author
Other Activities Professional Development OPPD Mentoring Network OPPD Manager Readiness Training OPPD Rate Training Heartland Blueprint Class XIV Real Estate Sales Volunteer Activity Winner's Circle United Way Campaign Team Captain Inroads Program City of Highland Park Election Commission City of Highland Park Water Board and Board of Appeals Career Day - St. Benedict Elementary School - Highland Park, MI Advisory Council - Boys & Girls Club of Southeastern Michigan Girls Scouts of Southeastern Michigan Detroit Public Schools Tutorial Program Blue Cross Blue Shield Employees Federal Credit Union - Chairman of Supervisory Committee