Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Adaptable and friendly dispatcher and team player with comprehensive background in crisis communications and media relations management. Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

  • Strong communicator
  • Detail-oriented
  • Skilled multi-task
  • Positive attitude and Dedicated team player
  • Policy/program development
  • Supervision and training
  • Calm under pressure
  • Complex problem solving
  • Excellent interpersonal skills
  • CCTV surveillance
  • Shift work experience
  • Report writing
  • Observant
  • High level of integrity
  • Received "Dispatcher of the year Award for Outstanding Performance" in June, 2011,12 Commanded a local team of 23 staff members in a large-scale, statewide disaster exercises.
  • Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees with American Ambulance.
  • Exceeded corporate target for customer satisfaction for 36 months in a row.


  • Served as key contributing member to Leadership team.

Distpatcher II, 02/2014 to Current
FedexEast Brunswick, NJ,
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Answered alarms and investigated disturbances.
  • Monitored security badges and visitor passes to all guests.
  • Checked passes and credentials of persons seeking to enter the property.
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Organized and recorded facts to prepare incident reports.
EMS Dispatcher III, 01/2007 to 03/2013
Good Shepherd HospiceBlue Point, NY,
  • Dispatch Academy for EMD/EFD Secondary Public Safety Answering Point (PSAP) focuses on calltaking and interviewing techniques, as well as all phone, CAD (Computer Aided Dispatching) and records systems.
  • Receive emergency 911 and nonemergency requests for service from the public and other agencies Operate and control radio dispatching equipment The calls for service range from transports to and from hospitals and/or doctors appointments, to nonlife threatening and life-threatening emergencies for both fire and ems Communication centers are also responsible for the dispatching of ambulance units for swat standbys as well as community outreach standbys.
  • Communications centers also responsible for dispatching of fire agencies to all fire related calls such as wires down, smoke alarms and structure fires Dispatch appropriate County, City, allied agency, and other emergency units Dispatch units to their calls give back up units when needed, give all pertinent information to units out in the field.
  • Radio teaches the basics of dispatching calls for service as well as how to deal with critical incidents on the radio and the workings of the radio system.
Owner, 04/2004 to 01/2011
Klick Lewis Chevrolet DealershipPalmyra, PA,
  • Tested machinery equipment and parts to identify any defects.
  • Disassembled broken and defective equipment to facilitate repair.
  • Assembled and installed wiring electrical and electronic components.
  • Assembled and maintained physical structures using hand and power tools.
  • Supervised a team of 4 employees.
  • Repaired plumbing, sprinklers,Fencing, landscaping, etc.
Customer service, 02/2004 to 02/2007
The Home DepotCity, STATE,
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Resolved problems for customers, warehouses and carriers,stocked, utilized forklifts, electric pallet jacks to delver pallet good to customers.
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Continuously monitored security (CCT) cameras and fire, building and alarm systems and Interviewed, questioned and conducted undercover surveillance operations.
Service Advisor, 03/2001 to 10/2005
Fresno Lincoln Mercury VolvoCity, STATE,
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Maintained a 99.9% customer service satisfaction rating.
  • Ford Motor Credit certified Prepare a list of problems, the estimates and the time taken to complete the repairs.
  • Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
  • Handle telephone and personal inquiries from customers.
  • Adhere to company safety standards, policies and procedures.
High School Diploma: General Ed, Expected in 1998
Mc Lane High - Fresno, CA

General Education


Ambulance, agency, Computer Aided Dispatch, Excellent interpersonal skills, customer service, database, Detail-oriented, Dispatching, doors repairs, forklifts, law enforcement, machinery, medical emergencies dispatching,CCTV, Microsoft windows, communicator, cameras, plumbing, policies, power tools, Public Safety, Radio, repairs, safety, team player, telephone, phone, wiring

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Resume Overview

School Attended

  • Mc Lane High

Job Titles Held:

  • Distpatcher II
  • EMS Dispatcher III
  • Owner
  • Customer service
  • Service Advisor


  • High School Diploma

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