Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Supply chain and resource management
Warehouse management systems
Contract carrier procurement
Unsurpassed work ethic
Superb time management skills
Supply chain and resource management
Basic mathematical aptitude
Expertise in invoice and payment transactions
Professional phone etiquette
Excellent planner and coordinator
Works well under pressure
Filing and data archiving
Dispatcher/CollectionsJun 2011 - Current PATTERSON MOTOR FREIGHT Bakersfield, California
Effectively direct the daily operational activity of delivery personnel which includes scheduling deliveries, dispatching trucks, assessing orders per weight and deck space to ensure the most cost efficient and profitable standards for the company, and processing paperwork. Maintained efficient and timely deliveries and troubleshoot operational problems and freight inventories to meet the goals of the department . Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or company needs, using radios or telephones Arrange for necessary repairs in order to restore service and schedules. Relay work orders, messages, and information to or from work crews, supervisors, and safety personals using telephones or two-way radios. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Receive or prepare work orders and direct appropriate equipment accordingly Customer service both for initial work orders and in Collections, as well as Load Billing issues
Communicated operational issues and changes to supervisor on regular basis.
Provided outstanding customer service and established a business relationship with numerous customers
Collaborated with truck drivers and crane operators to ensure smooth work flow and efficient organization operations.
Office Manager/Property ManagerNov 2003 - Aug 2006 DAWSON REALTY, CHARLES DAWSONBakersfield, California
Office AdministratorJan 2000 - Oct 2003 REALTY EXPERTS, JOYCE KUHLEPleasanton, California
AdministrationJun 2009 - Jul 2010 A-1 Recovery (Repossesion Company)Bakersfield, CA
Obtain repossession orders from banks, credit unions, title loan companies, nationwide finance companies and sometimes by-here-pay-here car lots. Keep an accurate daily inventory of all cars for repossession without mistakes Communicate with customers with accurate detail to daily findings by the drivers with great detail Take part in the process of the condition report, making of keys, and transport of the vehicle to wherever the lender requests. Other clients pay more for keys, transport by miles, skip tracing costs and other expenses the repossession company may incur
Maintained positive relationships with all customers.
Managed call center from initial start-up to full operational status.
Acted professionally and patiently when addressing negative customer feedback.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Managed high call volume with tact and professionalism.
Prepared reports and communication for senior management and clients.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Mastery of customer service management systems and databases.
Defused volatile customer situations calmly and courteously.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Bachelor of Arts: CommunicationFURMAN UNIVERSITYGreenville, South Carolina GPA: Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer, Ranked 4th in the Region as goalkeeper in the NCAA, MVP all-tournament for the Umbro Classic, MVP in the Southern Conference, Southern Conference Player of the weekCommunications Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer, Ranked 4th in the Region as goalkeeper in the NCAA, MVP all-tournament for the Umbro Classic, MVP in the Southern Conference, Southern Conference Player of the week
Communications1 1996 GEORGE MASON UNIVERSITYFairfax, Virginia GPA: Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's SoccerCommunications Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer
Developed ability to work in a fast-paced atmosphere Maintained excellent customer relations and developed customer rapport Diplomatically resolved customers complaints or inquiries on an as-needed basis Ability to follow instructions well and make decisions with no supervision Motivated and supervised 15+ employees on daily basis Maintained all record-keeping procedures without error Delegated responsibilities to employees to meet company's expectations Effectively developed telephone communication skills and consistently generated leads from incoming calls Coordinated corporate luncheons and developed presentations for weekly meetings and special events Handled a large margin of daily updates and record keeping per bank Created an office file system that met all DRE contract requirements Created weekly and monthly advertisements for various newspapers and magazines, flyers, and website Trained, supervised, and instructed new real estate agents in sales, listings, CAR contracts, & the procedures of each type of individual or dual sale.
Basic, Contracts, Customer Service, Editing, Filing, forms, Excel, Microsoft Office Suite, Office, Outlook, Microsoft Windows, Word, Office Management, Payroll, Persuasive, Property Management, Speaking, QuickBooks, Staff Training, Supervision, Telephone Skills, Typing