Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Skills
  • Supply chain and resource management
  • Warehouse management systems
  • Expense control
  • Materials accountability
  • Over-the-road transportation
  • Contract carrier procurement
  • Deadline-driven
  • Proactive
  • Unsurpassed work ethic
  • Logistics management
  • Superb time management skills
  • LTL knowledge
  • Supply chain and resource management
  • Computer-savvy
  • Basic mathematical aptitude
  • Budget management
  • Safety-conscious
  • Expertise in invoice and payment transactions
  • Professional phone etiquette
  • Excellent planner and coordinator
  • Works well under pressure
  • Filing and data archiving
Work History
Dispatcher/Collections, 05/2011 - Current
Filtration Group Stilwell, OK,
    Effectively direct the daily operational activity of delivery personnel which includes scheduling deliveries, dispatching trucks, assessing orders per weight and deck space to ensure the most cost efficient and profitable standards for the company, and processing paperwork.
    Maintained efficient and timely deliveries and troubleshoot operational problems and freight inventories to meet the goals of the department .
     Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or company needs, using radios or telephones
    Arrange for necessary repairs in order to restore service and schedules.
    Relay work orders, messages, and information to or from work crews, supervisors, and safety personals using telephones or two-way radios.
    Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
    Prepare daily work and run schedules.
    Receive or prepare work orders and direct appropriate equipment accordingly
    Customer service both for initial work orders and in Collections, as well as Load Billing issues
  • Communicated operational issues and changes to supervisor on regular basis.
  • Provided outstanding customer service and established a business relationship with numerous customers
  • Collaborated with truck drivers and crane operators to ensure smooth work flow and efficient organization operations.
Office Manager/Property Manager, 10/2003 - 07/2006
Firstservice Residential Wendell, NC,
Office Administrator, 2000 - 09/2003
REALTY EXPERTS, JOYCE KUHLE City, STATE,
Administration, 05/2009 - 06/2010
A-1 Recovery (Repossesion Company) City, STATE,
    Obtain repossession orders from banks, credit unions, title loan companies, nationwide finance companies and sometimes by-here-pay-here car lots.
    Keep an accurate daily inventory of all cars for repossession without mistakes
    Communicate with customers with accurate detail to daily findings by the drivers with great detail
    Take part in the process of the condition report, making of keys, and transport of the vehicle to wherever the lender requests. Other clients pay more for keys, transport by miles, skip tracing costs and other expenses the repossession company may incur
     
  • Maintained positive relationships with all customers.
  • Managed call center from initial start-up to full operational status.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed high call volume with tact and professionalism.
  • Prepared reports and communication for senior management and clients.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Mastery of customer service management systems and databases.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Education
Bachelor of Arts: Communication, Expected in
-
FURMAN UNIVERSITY - Greenville, South Carolina
GPA: Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer, Ranked 4th in the Region as goalkeeper in the NCAA, MVP all-tournament for the Umbro Classic, MVP in the Southern Conference, Southern Conference Player of the week
Communications Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer, Ranked 4th in the Region as goalkeeper in the NCAA, MVP all-tournament for the Umbro Classic, MVP in the Southern Conference, Southern Conference Player of the week
: Communications, Expected in 1 1996
-
GEORGE MASON UNIVERSITY - Fairfax, Virginia
GPA: Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer
Communications Extra Curricular Activity/Full-Athletic Scholarship in the NCAA Women's Soccer
Accomplishments
  • Developed ability to work in a fast-paced atmosphere Maintained excellent customer relations and developed customer rapport Diplomatically resolved customers complaints or inquiries on an as-needed basis Ability to follow instructions well and make decisions with no supervision Motivated and supervised 15+ employees on daily basis Maintained all record-keeping procedures without error Delegated responsibilities to employees to meet company's expectations Effectively developed telephone communication skills and consistently generated leads from incoming calls Coordinated corporate luncheons and developed presentations for weekly meetings and special events Handled a large margin of daily updates and record keeping per bank Created an office file system that met all DRE contract requirements Created weekly and monthly advertisements for various newspapers and magazines, flyers, and website Trained, supervised, and instructed new real estate agents in sales, listings, CAR contracts, & the procedures of each type of individual or dual sale.
Skills
Basic, Contracts, Customer Service, Editing, Filing, forms, Excel, Microsoft Office Suite, Office, Outlook, Microsoft Windows, Word, Office Management, Payroll, Persuasive, Property Management, Speaking, QuickBooks, Staff Training, Supervision, Telephone Skills, Typing

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average

resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • FURMAN UNIVERSITY
  • GEORGE MASON UNIVERSITY

Job Titles Held:

  • Dispatcher/Collections
  • Office Manager/Property Manager
  • Office Administrator
  • Administration

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: