DISNEY COLLEGE PROGRAM- QUICK SERVICE FOOD AND BEVERAGE
medical receptionist with strengths in patient care and customer service. Five years
of experience working in medical offices. Front desk lead for 2 years. Professional, team player, reliable, detail
oriented and organized. Able to handle high volumes of patients.
Friendly service in person as well on phone
Patient Flow Management
Efficient in time management and multitasking
Proficient in MS officeMaintain
HIPAA and patient confidentiality
Ability to type 40+ words a minute
Disney College Program- Quick Service Food and Beverage, 08/2016 Walt Disney World Resort – Orlando, FL
Interacted with guests providing excellent customer service
Followed the four key basics by providing a safe and efficient eating experience while maintaining integrity and good show.
Served hundreds of guests a day
Cleaned and bused dining rooms
Made and prepped menu items
Helped answer guest questions.
Front Desk Lead, 09/2014 to 07/2016 Tri City Pain Clinic – Kennewick, WA
Checked in 50 to 70 patients daily, updating demographics and collecting copays or balances.
Maintained patient flow by communicating patient arrivals and delays
Answered phones, scheduled appointments, called patients to remind them of their appointments.
Provided elevated customer service and patient care
Directed and helped other front desk employees
Trained two front desk employees
Scanned documents and filed patient paperwork
Maintained an organized and clean front desk and waiting room
Interacted with patients, calmed upset patients, and answered patient questions.
Patient Service Representative, 05/2013 to 08/2014 Intermountain Healthcare Memorial Clinic – Salt Lake City, UT
Checked patients in, collecting copays, updating demographics and verifying insurance Sorted and entered faxes
Answered phone calls, scheduled appointments and made reminder phone calls.
Entered prescription refills and sent them to the providers
Directed patients to correct areas of the clinic
Notified medical assistant when patient was ready.
Associate of Science: Brigham Young University - Rexburg, ID
Associate of Science: Columbia Basin College - Pasco, WA