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Disney College Program- Quick Service Food and Beverage Resume Example

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DISNEY COLLEGE PROGRAM- QUICK SERVICE FOOD AND BEVERAGE
Professional Summary
Experienced medical receptionist with strengths in patient care and customer service. Five years of experience working in medical offices. Front desk lead for 2 years. Professional, team player, reliable, detail oriented and organized. Able to handle high volumes of patients. 
Skills
  • Friendly service in person as well on phone      
  • Schedule management
  • Patient Flow Management
  • Efficient in time management and multitasking
  • Proficient in MS officeMaintain
  • HIPAA and patient confidentiality 
  • Ability to type 40+ words a minute
  • Customer Service
Work History
Disney College Program- Quick Service Food and Beverage, 08/2016
Walt Disney World Resort – Orlando, FL
  • Interacted with guests providing excellent customer service
  • Followed the four key basics by providing a safe and efficient eating experience while maintaining integrity and good show.
  • Served hundreds of guests a day
  • Cleaned and bused dining rooms
  • Made and prepped menu items
  • Helped answer guest questions.

Front Desk Lead, 09/2014 to 07/2016
Tri City Pain Clinic – Kennewick, WA
  • Checked in 50 to 70 patients daily, updating demographics and collecting copays or balances.
  • Maintained patient flow by communicating patient arrivals and delays
  • Answered phones, scheduled appointments, called patients to remind them of their appointments.
  • Provided elevated customer service and patient care
  • Directed and helped other front desk employees
  • Trained two front desk employees
  • Scanned documents and filed patient paperwork
  • Maintained an organized and clean front desk and waiting room
  • Interacted with patients, calmed upset patients, and answered patient questions.

Patient Service Representative, 05/2013 to 08/2014
Intermountain Healthcare Memorial Clinic – Salt Lake City, UT
  • Checked patients in, collecting copays, updating demographics and verifying insurance Sorted and entered faxes
  • Answered phone calls, scheduled appointments and made reminder phone calls.
  • Entered prescription refills and sent them to the providers
  • Directed patients to correct areas of the clinic
  • Notified medical assistant when patient was ready.

Education
Associate of Science: Brigham Young University - Rexburg, ID

Associate of Science: Columbia Basin College - Pasco, WA
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Resume Overview

Companies Worked For:

  • Walt Disney World Resort
  • Tri City Pain Clinic
  • Intermountain Healthcare Memorial Clinic

School Attended

  • Brigham Young University
  • Columbia Basin College

Job Titles Held:

  • Disney College Program- Quick Service Food and Beverage
  • Front Desk Lead
  • Patient Service Representative

Degrees

  • Associate of Science :
    Associate of Science :

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