Ambitious Cashier with 10 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Organizational strengths
Multitasking abilities
Communication skills
Relationship Development
Supervision
Customer service
Organization
Problem Resolution
Team Building
Team Management
Performance improvement
Work History
Dishwasher, 02/2020 - 04/2020 The Alinea Group – Chicago, IL,
Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Increased machine efficiency by scraping and pre-washing dishes.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Stepped into additional roles during busy times to boost coverage of important stations.
Efficiently and quickly cleaned various dishes, silverware and glasses to provide smooth service and reduce wait times.
Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
Kept all dishes, utensils and glassware clean and rotated following safety standards by always supervising them.
Communicated with team members to keep operations running smoothly by helping with counsels.
Kept work area clean, dry and free of debris to prevent incidents and accidents.
Gently moved glassware, crystal and other delicate items to prevent breakage.
Effectively scrubbed and scoured pots and pans using appropriate materials and products to remove burnt-on food.
Volunteered to assist coworkers during peak meal times after completing dishwashing duties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Worked with customers to understand needs and provide better service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and informations in coworkers meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving time/quick issues.
Customer Service Representative, 01/2003 - 02/2012 Avis Rent A Car – City, STATE,
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Provided information to customers regarding Avis's charge card and loyalty program and helped to open and activate new accounts.
Boosted sales revenue by skillfully promoting diverse cars rental options.
Recommended car rental to customers, thoroughly explaining details.
Educated customers on promotions to enhance sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 90% decrease in cancellations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Education
Diploma: Secretariat Diplomatic / Laws(attorney), Expected in 07/2003 - University / Academie National Diplomatic And Consular - Haïti, GPA:
Accomplishments
Collaborated with team of Number in the development of Project name.
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School Attended
University / Academie National Diplomatic And Consular
