Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Dedicated to learn every aspect of the office position as a part-time dispatcher or even as a dispatcher assistant to both Cameron and Jessica.
Dedicated to help make sure that TCI operations at the Modesto, California location run as smoothly as possible and even help with troubleshooting any problems that might come into the office either over the phone, radio or email.
Dedicated to make sure that the office area is inviting for not only the TCI Corporate Personnel, but also for the local office personnel and the truck drivers that pass through the doors everyday plus make it welcoming for the visitors that might come in through the doors .
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I became disabled in 2000 and was bedridden for over a year, I was able to be released to go back into the workforce in 2017 and I have enjoyed being able to help others with anything they needed me to do.
I try not to let my disability keep me from doing a job to the best of my ability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Answered at least 20 inbound calls per day and directed to individuals or departments.
- Worked with all the managers to develop customer service improvement initiatives.
- Exceeded company productivity standards on consistent basis.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Kept room spaces, linens and restrooms clean and refreshed with supplies.
- Protected patients and staff by consistently following infection control, emergency and security procedures.
- Built strong and trusting rapport with clients and loved ones.
- Prepared food and helped patients eat to support healthy nutrition.
- Monitored health and well-being of clients, including significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Assisted Alzheimer and Dementia patients with eating and with daily living assistance, closely monitoring conditions and safety.
- Assisted with the preparing of meals for the patients, employees and visitors to the residential homes
- Performed Housekeeping duties to make sure the residents had a clean, sanitized and clutter free home to live in and that there was nothing in the way to pose as a hazard to their safety.
- Completed professional development in CNA Nursing
- 3.5 GPA
- Completed coursework in Administration Assistance, Office Protocol, and Secretarial Protocol
- Ranked in Top 25% of class
Hello, my name is Jessica, but every one calls me Cricket. I am a 50 year old lady who used to live in Tennessee before moving to California in 2019 after I got married. I am the mom to 2 grown sons and a stepdaughter plus I have 2 grandkids that own not only my heart, but also their Pop-Pops heart. I am a Christian and I do attend church on Sunday Mornings and I am also the assistant treasurer there plus I will be heading up the Children's Church Christmas Carol Choir. Enough about my personal life.
I know that I don't have the job experience as a dispatcher that TCI might require, but I am a fast learner and a hard worker. I am disabled and walk with a cane, but I have never let my disability stop me from doing a job to the best of my ability. I am looking for a part-time night position that would give me no more than 20 hours a week and what better industry to work in than the one that I grew up in with my dad being OTR, then he went regional, then local before becoming a warehouse manager before retiring due to health issues. I have an uncle who was an OTR driver, then went local in Oklahoma, I have a cousin and his wife who are OTR out of Arkansas, a nephew who is a local driver in Tennessee as is my Oldest son too and I am married to a TCI Driver.
So you see that I have grown up in this industry and love it cause to me Trucking is the only industry (besides healthcare) that keeps this country on its feet and I am just asking for the chance to try my hand at being a part-time nightshift dispatcher.
Thank you for taking the time to look at my resume and for considering me for the position.
May God Bless You and Your Family,
Sincerely,
Jessica (Cricket) Claire
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School Attended
- DHS Nursing
- Knoxville Business College
- Fulton High School
Job Titles Held:
- Disabled
- Customer Service Representative
- Elderly Caretaker
Degrees
- Some College (No Degree)
- Associate of Business Administration
- High School Diploma
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